
I liked my leader and 2 of the other team leaders. The rest were either awful, incompetent, and one was clearly downright unethical and threatening to the point where she was forced to record meetings between herself and employees due to the sheer volume of HR complaints she received.
Get better lead sources. The ambassador program (basically call advance call screeners) needs to be scrapped. Also, the call system keeps overdialing numbers and auto-connecting you to people whether they're calling in or not. It means you have no rest between calls unless you say out of queue.
It's like every other sales job. You will pass the interview as long as you have a pulse because kt's a constant churn-and-burn job with high turnover due to the emphasis of quantity over quality and refusal to treat people like adults. I will be surprised if the few people left aren't laid off.
The leadership needs to do what they were doing in the first two weeks of hiring: treat people like adults and stop trying to change everything every other day. It is a constant drain on people who aren't willing to throw the rules out since they keep changing. Half my agent class 1quit in 1 month