QVC Compagnie réclamée
QVC is a video and ecommerce retailer offering various brands to customers around the globe. Lire la suite
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Quality department and supervisors don't see eye-to-eye with customer service Representatives it's very sad it's almost as if every day you could go in and possibly lose your job just by doing what you were trained to do. They say to play in the grey but they have a black and white write-up policy
Qu’avez-vous le plus aimé du procédé d’entretien?
It was over the phone
Quelles sont les meilleures choses à propos de votre équipe?
Everyone gets along, we help each other when supervisors won't help us.
De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?
Listening to the concerns of their employees so that the employee can provide better Customer Service
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
The actual employees care about one another, ( supervisors excluded all they care about is looking out for themselves.)
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
I believe working with the public is hard at times you have difficult customers that abuse the system from returns from years yet you are suppose to have a strict return policy.Yet if you don't give the a customer a " refund " and they report you for" being rude" QVC will write you up ,effecting pay
Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?
There is always a cloud of if you don't work fast enough you will get written up or if you try to do the right thing as to company policies with the customers and they don't like it employee should not get written up for doing what the we're trained to do. Quality department is the worst.
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