Serena & Lily – Dont assume customers are stupid. Your current Shipping explanation is very vague and manipulative. Small, Medium and Large means SIZE...yet during a recent sale it clearly meant price point when applied to rugs. Dont have a "sale" snd then fleece consumers on shipping. You lose sales.

Serena & Lily brings a sophisticated mix of pattern and color to every room in the house from the nursery to the living room and beyond. Lire la suite

EMPLOYÉ PARTICIPANTS: 10

TOTAL NOTATIONS: 82

PDG: Lori Greeley

Dont assume customers are stupid. Your current Shipping explanation is very vague and manipulative. Small, Medium and Large means SIZE...yet during a recent sale it clearly meant price point when applied to rugs. Dont have a "sale" snd then fleece consumers on shipping. You lose sales.

Other Employee Reviews for Serena & Lily

Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?

Attitudes and respect, also wage improvements

Décrivez brièvement votre expérience globale dans votre entreprise.

Biggest issues is that they lacks diversity. They don't properly compensate employees even thought the business continues to grow year after year.

What can this brand most improve?

Customer Service and Last Mile logistics.

What can this brand most improve?

Fix your silly customer support issues. You pitch your company as being high end but the customer service work is terrible... I'm returning a purchase and buying it again at a lower price because someone cant make and adjustment over the phone.

What do you value most about this brand?

Fresh approach to interior design.

Évaluez votre entreprise

Dont assume customers are stupid. Your current Shipping explanation is very vague and manipulative. Small, Medium and Large means SIZE...yet during a recent sale it clearly meant price point when applied to rugs. Dont have a "sale" snd then fleece consumers on shipping. You lose sales.

Other Employee Reviews for Serena & Lily

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