-45
eNPS Score
Q&A With Serena & Lily Employees
Serena & Lily employees answer questions about what life is like behind the scenes at their company, including queries about culture, leadership, professional development, and compensation.
How employees describe working at Serena & Lily
Geat company to work at
Posted 10 days ago
Dont assume customers are stupid. Your current Shipping explanation is very vague and manipulative. Small, Medium and Large means SIZE...yet during a recent sale it clearly meant price point when applied to rugs. Dont have a "sale" snd then fleece consumers on shipping. You lose sales.
They should care about their employees and their general well being not just if they are smiling at a client
Fresh approach to interior design.
Fix your silly customer support issues. You pitch your company as being high end but the customer service work is terrible... I'm returning a purchase and buying it again at a lower price because someone cant make and adjustment over the phone.
Q&A With Serena & Lily Employees
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Should I work at Serena & Lily?
22% of Serena & Lily employees would encourage their friends to become coworkers, whereas 11% are neutral and 67% would not recommend working at Serena & Lily to their friends.
| 22% | Promoters |
|---|---|
| 11% | Passive |
| 67% | Detractors |
