The culture was good, and then everything has changed in the last couple of years. It's a struggle to want to come to work daily when it feels like management doesn't care about me and makes backdoor deals on promotions. Workers are over worked and underpaid based off market value
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
The leads always help when we need it, also knowing that the work day will end.
Quelles sont les meilleures choses à propos de votre équipe?
Communication is open. Always willing to help and educate each other to help customers. I know I can always rely on them for a morale boost.
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
The constant addition of more work and no compensation on top of the fact that benefits are more expensive with less coverage doesn't help. Mental health at the service center is declining and management hides it under "resistance to change"
De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?
Supporting their agents and team members. Agents are often forgotten about and treated as numbers and not actual people. Certian lines are overstffed while others are understaffed. Management doesn't care about developing their staff, and hands out promotions w/o interviewing people for them.
Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?
Management is out of touch and has no clue what we do day to day. They cover up bad managers, stop the growth of some employees, promote others in secret, and refuse to listen to the people impacted by the decisions they make. They focus on making it look perfect when it's far from it.
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