Vivint – Customer service is horrible. The customer representative didn't do what he promised to do, refused to let me talk to a supervisor, and couldn't solve my problem. He also refused to cancel my service! Next step is to escalate to the BBB, FTC and if I can find something more punitive, I'll do that.

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Vivint Compagnie réclamée

Vivint, an NRG company, is a leading smart home and security provider in the United States, delivering an integrated smart home system with in-home consultation, white-glove professional installation and support, and award-winning 24/7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves over 2 million customers throughout the United States. Lire la suite

EMPLOYÉ PARTICIPANTS: 590

TOTAL NOTATIONS: 7961

PDG: David Porter

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Customer service is horrible. The customer representative didn't do what he promised to do, refused to let me talk to a supervisor, and couldn't solve my problem. He also refused to cancel my service! Next step is to escalate to the BBB, FTC and if I can find something more punitive, I'll do that.

Other Employee Reviews for Vivint

Qu’est-ce qui vous plaît le plus dans l’équipe de direction?

The best part about the leadership team is Scott Hardy!

Qu’est-ce qui vous rend le plus heureux au travail?

My coworkers they're my friends

Quelles sont les meilleures choses à propos de votre équipe?

Enjoy coming to work and interacting with team daily.

Qu’est-ce qui vous plaît le plus dans l’équipe de direction?

They have a constant focus on innovation.

De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?

Organization and communication. Feels like the house is always on fire and there's no downtime to train, improve and appreciate employees.

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Customer service is horrible. The customer representative didn't do what he promised to do, refused to let me talk to a supervisor, and couldn't solve my problem. He also refused to cancel my service! Next step is to escalate to the BBB, FTC and if I can find something more punitive, I'll do that.

Other Employee Reviews for Vivint

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