Hire more people so that work can be spread more evenly.
They are committed to supporting the internal customer, even if the systems are stacked against them.
Automatic 5% 401k matching with 50% of up to 4% match (total 9% from SABIC if the employee inputs 8%)
Ground level experience. Senior leadership has no insight into the day to day responsibilities of the job, which means that assignments and expectations are unrealistic.