Progressive Insurance Empresa reivindicada
Progressive offers motor vehicle, property, business, and commercial insurance services online, by phone or through independent agents. consulte Mais informação
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I feel like the training class is a set-up. They pump you full of feel-good and culture. They say your supervisor is going to help you each your best potential. ...Not the case, unfortunately. They try hard to hide it but Progressive is just like any other cubicle job corporation. Did not enjoy.
O que você gostou mais sobre a sua entrevista de emprego?
I liked the person I interviewed with. He was a nice dude.
No que os seus colegas poderiam melhorar e o que faria vocês trabalharem mais unidos?
I wish we could all drop the "fake nice, big smile" act. It makes me feel like I'm part of a cult.
Por que você se sente desvalorizado e o que faria você se sentir melhor compensado?
I feel undervalued because nobody acknowledges the incredibly high amounts of stress and anxiety that call center employees experience. We are on those phones all day essentially answering questions easily found with a quick internet search and doing transactions that Agents should be able to handle
No que a equipe de líderes deveria melhor?
Leadership team needs to communicate better amongst itself. A person hired as a Supervisor Intern should not be given unmonitored control over his or her team. The whole purpose of an internship is to learn the job and see if it's a good fit. It's inefficient having an intern manage an employee.
O que está ruim e como pode melhorar?
The systems are so outdated that aside from constant issues, processing a simple transaction is a nightmare. The training is too long; you sit in a room for 7 weeks while they tell you not to worry about remembering everything. Then you're put on the call floor and realize training didn't cover this
Qual é a coisa mais positiva da cultura e do ambiente da sua empresa?
It's hard to say at this point because in training, all I heard and saw was how great the culture and environment is at Progressive. I started to believe it. However, now 7 months later, I realize it was all smoke and mirrors; incentives to invoke un-earned loyalty and blind faith in the company.
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