Progressive Insurance CS Rep Employee Reviews
Briefly describe your overall experience at your company
The leadership feels it is okay for customers to treat you badly and will not stand behind you
Review from Customer Support Dept
Review from Customer Support Dept
The interviews are hard, however, the company is so worth it!
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Everybody is supper supportive , and inclusive .
Review from Customer Support Dept
The leadership actually cares about their teams. They work hard to develop you and get you where you want to go.
Review from Customer Support Dept
Great place to work. Very flexible and easy to get promoted.
Review from Customer Support Dept
They are always available and listen to suggestions and innovations from the employees. No matter what stage you are in.
Review from Customer Support Dept
They are extremely helpful for their employees
Review from Customer Support Dept
What does the leadership team need to get better at?
Listen to your employees and hear what they are saying . Customer service is impressive but so is the mental health of your employees
Review from Customer Support Dept
Leadership needs to be better at helping employees managing work life balance and assignment of work in general. The work assigned to individual employees is overwhelming and unrealistic
Review from Customer Support Dept
Leadership team needs to communicate better amongst itself. A person hired as a Supervisor Intern should not be given unmonitored control over his or her team. The whole purpose of an internship is to learn the job and see if it's a good fit. It's inefficient having an intern manage an employee.
Review from Customer Support Dept
The company is just too big and process is too scattered. You can ask 10 people and get 10 different answers .
Review from Customer Support Dept
Progressive micromanages everything you do, down to your bathroom breaks.
Review from Customer Support Dept
What is the best part about your compensation package?
Good and inexpensive fairly priced coverage
Review from Customer Support Dept
The best part of the benefits package is the inexpensive healthcare which is roughly 70 dollars per month for individual coverage
Review from Customer Support Dept
I love the 401k match and I LOVE our yearly bonuses!!!
Review from Customer Support Dept
Xmas bonus at end of year is really nice.
Review from Customer Support Dept
I have spoken with claims adjuster and have learned that we are paid equally if not higher then average. Consistently medical providers are impressed with the health benefits we receive.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I feel undervalued because nobody acknowledges the incredibly high amounts of stress and anxiety that call center employees experience. We are on those phones all day essentially answering questions easily found with a quick internet search and doing transactions that Agents should be able to handle
Review from Customer Support Dept
You don't get paid well enough for the abuse from customers and stress you get being on the phones all day.
Review from Customer Support Dept
What are some of the best things about your team?
The people on the team not the supervisor
Review from Customer Support Dept
The best thing about my team is their willingness to help each other. We lean on each other for help with work or when we?
Review from Customer Support Dept
I like most of the people I work with , the vibe is pretty much the same across the whole company
Review from Customer Support Dept
I have been with the company for a little over 2 years and during that time I have been on a few different teams. Everyone is supportive and amazing.
Review from Customer Support Dept
Smart and easy to interact with.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
I wish we could all drop the "fake nice, big smile" act. It makes me feel like I'm part of a cult.
Review from Customer Support Dept
Being consistent and follow the guidelines.
Review from Customer Support Dept
Less gossip, more friendly interactions
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
I work with nice people
Review from Customer Support Dept
We have several resources available. Such as ERGs where we can talk about problems we/the work are facing
Review from Customer Support Dept
It's hard to say at this point because in training, all I heard and saw was how great the culture and environment is at Progressive. I started to believe it. However, now 7 months later, I realize it was all smoke and mirrors; incentives to invoke un-earned loyalty and blind faith in the company.
Review from Customer Support Dept
The culture is all about the people! It's contagious, so it is hard NOT to be supportive to others and accepting of others when you are surrounded by that support all of the time.
Review from Customer Support Dept
Engagement is really high. People love coming to work.
Review from Customer Support Dept
What needs to change to make the company culture better?
Less work load because right now what’s assigned is too much to comp
Review from Customer Support Dept
Managers micromanage everything you do. Progressive needs to do better for their employees.
Review from Customer Support Dept
What did you like most about the interview process?
I liked meeting my general office manager who was extremely personable
Review from Customer Support Dept
I liked the format I was defiantly able to give them a feel for specific customer experiences and lessons I learned from previous employment
Review from Customer Support Dept
I liked the person I interviewed with. He was a nice dude.
Review from Customer Support Dept
The people were very nice.
Review from Customer Support Dept
Straight forward. No trick questions.
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Progressive Insurance yet.
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What makes you most happy at work?
The customers, my coworkers, the culture, the amount of growth....just everything.
Review from Customer Support Dept
Doing the best I can at my job.
Review from Customer Support Dept
I have some of my closest friends at my job and enjoy being with them.
Review from Customer Support Dept
we are valued as employees
Review from Customer Support Dept
Working from home saves money and time
Review from Customer Support Dept
What's going wrong and how can it be improved?
The supervisors show favoritism and those individuals get help to be promoted
Review from Customer Support Dept
The work load is unbearable
Review from Customer Support Dept
The systems are so outdated that aside from constant issues, processing a simple transaction is a nightmare. The training is too long; you sit in a room for 7 weeks while they tell you not to worry about remembering everything. Then you're put on the call floor and realize training didn't cover this
Review from Customer Support Dept
It's very stressful because the job is complicated plus we have high metrics to meet.
Review from Customer Support Dept
Progressive use to care as bout their employees. Now they only care about their bottom line. They need to improve their employee morality. Get rid of the new scheduling.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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