Progressive Insurance Claimed Company
Progressive offers motor vehicle, property, business, and commercial insurance services online, by phone or through independent agents. read more
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I feel like the training class is a set-up. They pump you full of feel-good and culture. They say your supervisor is going to help you each your best potential. ...Not the case, unfortunately. They try hard to hide it but Progressive is just like any other cubicle job corporation. Did not enjoy.
What did you like most about the interview process?
I liked the person I interviewed with. He was a nice dude.
What do your coworkers need to improve and how could you work together better?
I wish we could all drop the "fake nice, big smile" act. It makes me feel like I'm part of a cult.
Why do you feel undervalued and what would make you feel better about your compensation?
I feel undervalued because nobody acknowledges the incredibly high amounts of stress and anxiety that call center employees experience. We are on those phones all day essentially answering questions easily found with a quick internet search and doing transactions that Agents should be able to handle
What does the leadership team need to get better at?
Leadership team needs to communicate better amongst itself. A person hired as a Supervisor Intern should not be given unmonitored control over his or her team. The whole purpose of an internship is to learn the job and see if it's a good fit. It's inefficient having an intern manage an employee.
What's going wrong and how can it be improved?
The systems are so outdated that aside from constant issues, processing a simple transaction is a nightmare. The training is too long; you sit in a room for 7 weeks while they tell you not to worry about remembering everything. Then you're put on the call floor and realize training didn't cover this
What is most positive about the culture and environment at your company?
It's hard to say at this point because in training, all I heard and saw was how great the culture and environment is at Progressive. I started to believe it. However, now 7 months later, I realize it was all smoke and mirrors; incentives to invoke un-earned loyalty and blind faith in the company.
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