Communication, organization of projects and follow through of projects
The owner only cares about making a dollar instead of the "quality" or lack thereof being offered to her guests and her emoloyees
There needs to be a training involved upon hiring instead of just throwing people with no experience into a position and expecting they'll figure it out eventually
Our guests are usually great people. Even the unsatisfied guests see when you're personally attempting your best to correct the owners lack of care for the guests and they're typically super appreciative of the efforts