Quality Inn & Suites Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
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It has been a good experience to date. I enjoy coming to work and I enjoy working while I am here.
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What do you like best about the leadership team?
Very easy going & laid back
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It is an awesome company to work for and team is great.
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I like that I feel personally valuable to the leadership team here. Also I like my work flexibility.
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They are open to suggestions to improve work atmosphere and productivity.
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Solves problems quickly,fair &enjoyable to work with.
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What does the leadership team need to get better at?
Leadership is quite strong and effective
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Communication, organization of projects and follow through of projects
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Manager at my location is only there for an hour or two once a week. The front desk person, who is left in charge, but has no title or power, is not helpful in resolving issues, at all.
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Leadership is ineffectual. There are really no guidelines as to how to perform your job. The only way we know if we're doing a satisfactory job is by how long it's been since we were yelled at.
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What is the best part about your compensation package?
OVERALL IS GREAT AND BENEFITED
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Everything is great with the package
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It is affordable and budget friendly.
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40 hours of paid vacation hours for full time employees
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They give us regular raises
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Why do you feel undervalued and what would make you feel better about your compensation?
Pay as much as our competitors
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I dont feel under valued
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If I was offered health care.
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the company makes too much revenue to pay front desk staff less than $15 per hour, especially when there are NO benefits at all
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Pay is quite low. Higher than minimum wage but really not commiserate with what someone with my experience should be paid. I do way too much here to be paid so spartanly
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What are some of the best things about your team?
Reliable dependable personable kind and outgoing
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Everyone gets a long & works well together
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Where is never a dual moment and we work together
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They work with me on hours
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The team I work with all get along very well, they are friendly and everyone treats eachother with respect and honesty.
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What do your coworkers need to improve and how could you work together better?
There needs to be a training involved upon hiring instead of just throwing people with no experience into a position and expecting they'll figure it out eventually
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Be more sociable and respectable.
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For the most part coworkers are a treat to work with, however a few of them compete in Petty Olympics
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What is most positive about the culture and environment at your company?
Everyone that works there gets along well
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Everyone is usually positive & up beat
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Every team member works together to get job done and nobody leaves until we all are done.
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We are very laid back. As long as the guest is happy we are happy.
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Our guests are usually great people. Even the unsatisfied guests see when you're personally attempting your best to correct the owners lack of care for the guests and they're typically super appreciative of the efforts
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What needs to change to make the company culture better?
THE MANAGEMENT ESPECIALLY THE OM
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What did you like most about the interview process?
SMOOTH AND FRIENDLY INTERVIEWER SO NICE
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They pretty much hired me on the. Spot
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I liked when it was over
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The positive attitude the management team provides.
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How quickly I was brought in and hired.
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What would you improve about your company's interview process?
There was no interview. I showed up for an interview and was told to go follow around someone doing the job and help them. I did for 2 hours (unpaid) and then they asked if I thought I could handle it and told me to come back tomorrow.
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What makes you most happy at work?
I don't have to deal with people that much
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The positive attitudes everyone in the work places has makes it was to get job done
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Seeing the guest happy with my service
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Interacting with the guest as well as the regulars
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Being able to provide excellent service and solve any customer requests with efficiency and speed.
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What's going wrong and how can it be improved?
The owner only cares about making a dollar instead of the "quality" or lack thereof being offered to her guests and her emoloyees
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Everything is done as cheaply as possible. It is difficult to get basic items to perform your job.
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Would be nice to be told more often that we're doing a good job.
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What do you like best about your company?
The people I work with are like family.
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What would you most like to see improved at your company?
Training new employees could use some work.
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