It was a little weird that I had to jump through so many hoops and interviews for a low level position

The executive leadership team is only concerned about white knuckling their tiny bit of power so they can exercise it over everyone "beneath" them. The loop is "we want your feedback, we're open to suggestion!" but they ignore everything that comes from below executive level.

The only positive is the people. Honestly, there isn't much else. I don't say that to be dramatic, but the management and company culture is so horrid that all you can do it hope to survive with the help of your equally beaten down co-workers.

The only saving grace at WorldStrides is the people who work there in mid-management or lower. We are all struggling and suffering under the oppressive regime together, so it bonds us. Co-workers support each other and help each other to leave to pastures that aren't as barren as this one.

Compensation is not commensurate with work. The work is skilled and takes knowledge, training, and experience. In a major and moderately expensive city, the starting pay is not enough to live on alone. Employees take second jobs or have to have roommates to survive. This is not just at entry level.

Attempting to explain what could be improved to executive management is like talking to a brick wall. Therefore, there's nothing I can say here to actually help it improve as the people in charge ARE the problem. Some employees try to make things better but we are up against the tidal wave of mngmt.