
Before making changes get the people impacted involved in decision-making. Do not wait to implement changes to realize things do not work.
Know what their responsibilities and duties are instead of waiting for other staff to point them out to them or do it for them.
The Executive Team should be asking the questions posed here and listen to the responses. They need to listen to staff's complaints and stop pushing things aside or ignoring issues. They need to show they care. It is obvious they do not care about the people doing the actual work.