Hinduja Global Solutions Employee Reviews

GOOD BETTER KNOWLEDGE I GET

Good vibes created at the office

Overall it has been a good experience getting to know new people. The training is not sufficient and that makes it hard to start

Great, everyday i learn something new!

Low pay. Stressful job Back to back calls.

GOOD BETTER PRODUCT KNOWEDGE DEPTH INVOLVING

Friendly , helpful, great resources

Very knowledgeable & nice team players

Seasoned leadership, empathetic, decisive, efficient

They are always positive and cheerful

Need to be people centric and more approachable

Better training to help us take phone calls

They should know what a true leader is, its not all about the metrics, ratings, all about the business, check aswell and approved as well if your employees requested to be on leave because they are sick. This is the company where Tls Manager will force you and convinced u to come to work even if sic

Better communication skills and training for employees

They should gave checked with us how is our well being despite working long hours. HGS was not giving us enough incentives just because we are working at home . All employees are diligent at what they do but they did not recognizing it.

GGOD BETTER BUT STILL NEEED IMPROVEMENT

overtime is always available to us

Incentives and appreciation like R&R

Response from Hinduja Global Solutions

Hi, thank you for your comments. As you mention we offer great benefits and appreciate our employees for their work and efforts. Thank you for being a part of Team HGS.

The package is good , can be improved

Response from Hinduja Global Solutions

Thank you for your comments. During these uncertain times, we are proud to offer stable full-time positions working for our long-standing clients with their customer service requirements. Thank you for being a part of Team HGS.

I guess it is nice they plan for long-term savings of employees.

Response from Hinduja Global Solutions

Hi, thank you for your comments. As you mention we offer great benefits. Thank you for being a part of Team HGS.

Worst pay package compare to other companies

Many other W@H places are paying $16 or more. The CSR in America is only getting paid $13.

They dont process your salary concerns Unpaid ots, no bonus as what they promised on the contract.

I would feel better if the paid the employees more.

Moving up or being acknowledged in this company truly depends on who likes you in upper management

We interact according to what things should be done in able for us to work in a decisive and complete manner. They are all professional

People, flat org structure, clear functional demarcation but freedom to pick up work in other portfolios

Supportive, team work, coordination, effectiveness and efficiency

Response from Hinduja Global Solutions

Hi, we are pleased to hear that you have had a great working experience with us. We at HGS are always striving towards an employee-friendly workplace and we are glad that you see the value in it as well! We wish you all success.

Teamwork, cooperation, unity, and friendly

Response from Hinduja Global Solutions

Hi, we are happy to hear that you have had a positive work experience at HGS. We pride ourselves on offering you the knowledge, support, and tools you will need to be successful. We wish you a great career ahead. #TeamHGS

Na. Its all about the management

Working from home don't really enact with coworkers

Stop competing with each other of this is supposed to be a "team"

We get to work with people from all around the world

Nice working conditions & effective results

being able to work from home

I work from home, that's why it's positive

People are warm and welcoming, customer centric when it comes to internal teams as well

Pay your employees accordingly to what is written on the contract and according to the workload

We are all working from home. Therefore we cannot forsee what would the work culture might be.

there is a lot that neesa to be changed

Could be faster. There is no sense of urgency where it should be.

Response from Hinduja Global Solutions

Thank you for your comments. It has certainly been a challenging time, but we are very proud of our team at HGS for how we have responded and continue to support our essential business clients across our NA geographies. Thank you

Stop power tripping your associates and do your jobs.

Response from Hinduja Global Solutions

Thanks, and we are sorry that HGS and the Contact Centre industry did not live up to your expectations. We are proud of our industry-leading training that offers our employees multiple ways to develop, learn, grow, and progress. Thank you much

Being able to do everything virtually and the recruiter who interviewed me was fun and my contract came within a week

It's fast and straight to the point

Still no communication, I had to reach out numerous times to speak to anyone about anything

They are kind and accomodating

Candid and open conversations, clarity in role and expectations

GOOD TO START WORK LIFE BALANCE CARER

Job satisfaction makes me happy

I get to help members with there insurance

Punching out and logging off

I am a previous exceeder. I am happy when I hit the target. However, due to changing working conditions. It is not that achievable anymore.

Management. They need to improved. They need to pay correctly their employees since they are the backbone of the company.

change the managemebt and keaders

Avoid promoting people who doesn't evem do their jobs.

Response from Hinduja Global Solutions

We appreciate your comments. We truly believe that our employees are our greatest asset, and HGS offers continuous skills, development, and a learning environment - 90% of our Management staff have been promoted within. We wish you all success.