Hinduja Global Solutions Leadership Employee Reviews | Comparably
Hinduja Global Solutions Claimed Company
A global leader in optimizing the customer experience lifecycle, digital transformation, and business process management, HGS is helping its clients become more competitive every day. HGS combines automation, analytics, and artificial intelligence with deep domain expertise focusing on digital customer experiences, back-office processing, contact centers, and HRO solutions. Part of the multi-billion-dollar conglomerate Hinduja Group, HGS takes a “globally local” approach. HGS has over 21,600 employees across 38 delivery centers in six countries, making a difference to some of the world’s leading brands across verticals. For the year ended March 31, 2022, HGS had revenues of Rs. 32,636.9 million (US$ 439 million). Visit https://hgs.cx to learn how HGS transforms customer experiences and builds businesses for the future. read more
EMPLOYEE
PARTICIPANTS
114
TOTAL
RATINGS
792
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Hinduja Global Solutions Leadership Employee Reviews

What do you like best about the leadership team?

GOOD BETTER PRODUCT KNOWEDGE DEPTH INVOLVING

Friendly , helpful, great resources

Very knowledgeable & nice team players

Seasoned leadership, empathetic, decisive, efficient

They are always positive and cheerful

Tallented and supportive at work...

Motivation and Approach to employees

Response from Hinduja Global Solutions

Hi, thank you for sharing your wonderful feedback. We want our people to learn and grow together and our leaders play a very crucial part in it. Thank you for being a part of Team HGS.

The leadership team in my department is honestly the best .

Review from Customer Support Dept
Response from Hinduja Global Solutions

Hi, thank you for sharing your positive feedback. It is always nice to hear from our employees about the positive experiences they have had with us. Thank you for being part of HGS.

Leadership team is very cooperation and supportive

Response from Hinduja Global Solutions

Hi, thank you for your comments. We are pleased to hear that you have had a great experience with the leadership team. At HGS are always striving towards success and we are glad that you see the value in it as well!

Open with suggestions about work

Response from Hinduja Global Solutions

Hi, thank you for your wonderful feedback. We always encourage our people to think creatively and bring value to making things better. Wish you all the success. #HGSEngage

They could be more unified for a multinational conglomerate.

Response from Hinduja Global Solutions

Thanks for your comments. It has certainly been a challenging time, but we are very proud of our team at HGS and how we have adapted to continue to support our essential business clients across our locations/platforms and @home scenarios. Thank you.

What does the leadership team need to get better at?

Need to be people centric and more approachable

Better training to help us take phone calls

Review from Customer Support Dept

They should know what a true leader is, its not all about the metrics, ratings, all about the business, check aswell and approved as well if your employees requested to be on leave because they are sick. This is the company where Tls Manager will force you and convinced u to come to work even if sic

Review from Customer Support Dept

Better communication skills and training for employees

They should gave checked with us how is our well being despite working long hours. HGS was not giving us enough incentives just because we are working at home . All employees are diligent at what they do but they did not recognizing it.

TOP
15%

Leadership Scores are rated in the Top 15% of similar size companies on Comparably

Rated Hinduja Global Solutions Leadership the Highest

  • Tenure - 5 to 10 Years
    +12%
  • Experience - Over 10 Years
    +11%
  • Ethnicity - Other
    +4%

Rated Hinduja Global Solutions Leadership the Lowest

  • Experience - 3 to 6 Years
    -46%
  • Department - Customer Support
    -32%
  • Gender - Male
    -17%
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