C+
67/100
Hinduja Global Solutions Claimed Company
A global leader in optimizing the customer experience lifecycle, digital transformation, and business process management, HGS is helping its clients become more competitive every day. HGS combines automation, analytics, and artificial intelligence with deep domain expertise focusing on digital customer experiences, back-office processing, contact centers, and HRO solutions. Part of the multi-billion-dollar conglomerate Hinduja Group, HGS takes a “globally local” approach. HGS has over 21,600 employees across 38 delivery centers in six countries, making a difference to some of the world’s leading brands across verticals. For the year ended March 31, 2022, HGS had revenues of Rs. 32,636.9 million (US$ 439 million).
Visit https://hgs.cx to learn how HGS transforms customer experiences and builds businesses for the future. read more
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Hinduja Global Solutions Environment Employee Reviews
All
Positive
Constructive
What is most positive about the culture and environment at your company?
We get to work with people from all around the world
Review from Customer Support Dept
Nice working conditions & effective results
being able to work from home
I work from home, that's why it's positive
Review from Customer Support Dept
People are warm and welcoming, customer centric when it comes to internal teams as well
Engaging environment and way to improve employee cooridination
Response from Hinduja Global Solutions
Hi, Thank you for sharing this positive experience with us. As you mention, we are very proud of our inclusivity, which typifies our global organization. Thank you for sharing your talents with HGS USA.
very friendly and supportive enviornment
Response from Hinduja Global Solutions
Thanks for sharing the positive experience. We are very proud of our inclusivity, which typifies our global organization. Thank you for being a part of Team HGS. #OneHGS
What needs to change to make the company culture better?
Pay your employees accordingly to what is written on the contract and according to the workload
Review from Customer Support Dept
We are all working from home. Therefore we cannot forsee what would the work culture might be.
there is a lot that neesa to be changed
Could be faster. There is no sense of urgency where it should be.
Response from Hinduja Global Solutions
Thank you for your comments. It has certainly been a challenging time, but we are very proud of our team at HGS for how we have responded and continue to support our essential business clients across our NA geographies. Thank you
Stop power tripping your associates and do your jobs.
Response from Hinduja Global Solutions
Thanks, and we are sorry that HGS and the Contact Centre industry did not live up to your expectations. We are proud of our industry-leading training that offers our employees multiple ways to develop, learn, grow, and progress. Thank you much
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