Hinduja Global Solutions Employee Reviews
Out of 82 Hinduja Global Solutions employee reviews, 65% were positive. The remaining 35% were constructive reviews with the goal of helping Hinduja Global Solutions improve their work culture. The Customer Support team, with 53% positive reviews, reports the best experience at Hinduja Global Solutions compared to all other departments at the company.
Briefly describe your overall experience at your company
Review from Customer Support Dept
What do you like best about the leadership team?
GOOD BETTER PRODUCT KNOWEDGE DEPTH INVOLVING
Friendly , helpful, great resources
Very knowledgeable & nice team players
Seasoned leadership, empathetic, decisive, efficient
They are always positive and cheerful
What does the leadership team need to get better at?
Need to be people centric and more approachable
Better training to help us take phone calls
Review from Customer Support Dept
They should know what a true leader is, its not all about the metrics, ratings, all about the business, check aswell and approved as well if your employees requested to be on leave because they are sick. This is the company where Tls Manager will force you and convinced u to come to work even if sic
Review from Customer Support Dept
Better communication skills and training for employees
They should gave checked with us how is our well being despite working long hours. HGS was not giving us enough incentives just because we are working at home . All employees are diligent at what they do but they did not recognizing it.
What is the best part about your compensation package?
GGOD BETTER BUT STILL NEEED IMPROVEMENT
overtime is always available to us
Review from Customer Support Dept
Incentives and appreciation like R&R
Hi, thank you for your comments. As you mention we offer great benefits and appreciate our employees for their work and efforts. Thank you for being a part of Team HGS.
The package is good , can be improved
Thank you for your comments. During these uncertain times, we are proud to offer stable full-time positions working for our long-standing clients with their customer service requirements. Thank you for being a part of Team HGS.
I guess it is nice they plan for long-term savings of employees.
Hi, thank you for your comments. As you mention we offer great benefits. Thank you for being a part of Team HGS.
Why do you feel undervalued and what would make you feel better about your compensation?
Worst pay package compare to other companies
Many other W@H places are paying $16 or more. The CSR in America is only getting paid $13.
They dont process your salary concerns Unpaid ots, no bonus as what they promised on the contract.
Review from Customer Support Dept
I would feel better if the paid the employees more.
Moving up or being acknowledged in this company truly depends on who likes you in upper management
Review from Customer Support Dept
What are some of the best things about your team?
We interact according to what things should be done in able for us to work in a decisive and complete manner. They are all professional
People, flat org structure, clear functional demarcation but freedom to pick up work in other portfolios
Supportive, team work, coordination, effectiveness and efficiency
Hi, we are pleased to hear that you have had a great working experience with us. We at HGS are always striving towards an employee-friendly workplace and we are glad that you see the value in it as well! We wish you all success.
Teamwork, cooperation, unity, and friendly
Hi, we are happy to hear that you have had a positive work experience at HGS. We pride ourselves on offering you the knowledge, support, and tools you will need to be successful. We wish you a great career ahead. #TeamHGS
What do your coworkers need to improve and how could you work together better?
Na. Its all about the management
Review from Customer Support Dept
Working from home don't really enact with coworkers
Stop competing with each other of this is supposed to be a "team"
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
We get to work with people from all around the world
Review from Customer Support Dept
Nice working conditions & effective results
being able to work from home
I work from home, that's why it's positive
Review from Customer Support Dept
People are warm and welcoming, customer centric when it comes to internal teams as well
What needs to change to make the company culture better?
Pay your employees accordingly to what is written on the contract and according to the workload
Review from Customer Support Dept
We are all working from home. Therefore we cannot forsee what would the work culture might be.
there is a lot that neesa to be changed
Could be faster. There is no sense of urgency where it should be.
Thank you for your comments. It has certainly been a challenging time, but we are very proud of our team at HGS for how we have responded and continue to support our essential business clients across our NA geographies. Thank you
Stop power tripping your associates and do your jobs.
Thanks, and we are sorry that HGS and the Contact Centre industry did not live up to your expectations. We are proud of our industry-leading training that offers our employees multiple ways to develop, learn, grow, and progress. Thank you much
What did you like most about the interview process?
Being able to do everything virtually and the recruiter who interviewed me was fun and my contract came within a week
Review from Customer Support Dept
It's fast and straight to the point
Still no communication, I had to reach out numerous times to speak to anyone about anything
Review from Customer Support Dept
They are kind and accomodating
Candid and open conversations, clarity in role and expectations
What would you improve about your company's interview process?
There aren't any Interviews reviews of Hinduja Global Solutions yet.
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What makes you most happy at work?
GOOD TO START WORK LIFE BALANCE CARER
Job satisfaction makes me happy
I get to help members with there insurance
Punching out and logging off
Review from Customer Support Dept
I am a previous exceeder. I am happy when I hit the target. However, due to changing working conditions. It is not that achievable anymore.
What's going wrong and how can it be improved?
Management. They need to improved. They need to pay correctly their employees since they are the backbone of the company.
Review from Customer Support Dept
change the managemebt and keaders
Avoid promoting people who doesn't evem do their jobs.
We appreciate your comments. We truly believe that our employees are our greatest asset, and HGS offers continuous skills, development, and a learning environment - 90% of our Management staff have been promoted within. We wish you all success.
What do you like best about your company?
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What would you most like to see improved at your company?
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