
lose the behavioral testing, make sure new hires are qualified and check backgrounds
salaries in field offices should be in line with the cost of living in that area
leadership team is not qualified for their positions and take a threatening tone with direct reports
They need to balance work loads for line staff and not promote people who don't have the experience to do the job well
my team was great but seeing the light go out of their eyes when they are treated with disrespect and over worked is difficult
too many inexperienced managers and technical staff. Claim counts for adjusters are too high so performance goals and customer service agreements can't possibly be reached