
Immediate change in leadership starting with the CEO.
Leadership needs to attend a class on Perioperative Care 101. Leading a business without understanding the business will never lead to success.
Better leadership would be a good start. Having a title of VP means nothing if you do not have the skillset and or the desire to lead.
Senior leadership (VP's) inherited their new positions because they were in the position of Director when Harris purchased Picis from Optum. I do not think this part of the company can be improved unless the entire leadership team is replaced.