Leadership leading by example , making positive changes.
Get annual pay raises. Follow thru with promises.
That we can find resolutions on our own. Making us all more knowledgeable.
Processes broken, Management aware and refuses to fix and educate the appropriate areas.
Asked questions about the ins and outs of the job..not just overall value questions.
Unfortunately, I think it would be best to rebook at all processes. Very little Medicare/ Hospital based knowledge.