How are the career growth opportunities on the Customer Support team at TTEC?
1 Answers from Employees at TTEC
- 0Helpful
I would have to say there hasn't been any . I've worked 5 different projects and no matter the experience I have or how hard I've worked I never seem to be able to move up from the agent role . I was able to become a chat coach for a couple projects helping agents in chat but not a promotion , i was still an agent . Also became a subject matter expert , which also helped agents in chat also was not a promotion , still an agent .. I am always over looked when it comes to a team lead position or trainer . It's very discouraging because I've recently ran a training class 100% better than the trainer , the class even said they learned more from me than her ... and I trained right along side them . I'm a very good agent , I'm good at what I do. I'm an extremely fast learner and for some reason I'm still completely over looked . There's much much more but not enough room here to speak on it
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