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TTEC Claimed Company
TTEC delivers humanity to business. We design, implement, and deliver transformative customer experiences. For nearly 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. read more
TTEC Company Culture
TTEC Culture
This score is derived from employee ratings & reviewsChoice Employer
A
4.5/5
TTEC CEO
Top 15%Top 15% of Similar Size Companies on Comparably
76 /100
See More
Diversity at TTEC
Top 10%Top 10% of Similar Size Companies on Comparably
A
Diverse employees at TTEC have rated Manager, Executive Team, and Leadership as the highest categories they have scored
Women at TTEC
Top 10%Top 10% of Similar Size Companies on Comparably
A
Women at TTEC have rated Manager, Executive Team, and Leadership as the highest categories they have scored
TTEC eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 20%Top 20% of Similar Size Companies on Comparably
Recommend to a Friend?
28
TTEC employees are 28% more likely to recommend TTEC as a great place to work
| 54% | Promoters |
|---|---|
| 20% | Passives |
| 26% | Detractors |
Working at TTEC
Working at TTEC is rated highly by 676 employees, across various culture dimensions. TTEC employees are most satisfied about Environment, Executive Team, and Leadership categories, putting TTEC’s culture in the Top 10% compared to similar sized companies on Comparably and in the Top 40% compared to other companies in Austin. See below in detail how working at TTEC was rated by employees.
Overall Company Culture at TTEC
A
Overall Company Culture at TTEC is rated A
Last updated months ago
Top
10%
TTEC ranks in the Top 10% of other companies on Comparably with 10,000+ Employees for Overall Company Culture Score
TTEC Employee Reviews
Out of 2909 TTEC employee reviews, 84% were positive. The remaining 16% were constructive reviews with the goal of helping TTEC improve their work culture.
| Positive Reviews | 84% |
|---|---|
| Constructive Feedback | 16% |
Positive Reviews From TTEC Employees
- What are some of the best things about your team?There's a really big sense of teamwork at my team, and everyone has to do their job to do the best of our ability to make every project work in the first place. Its really awesome working side by side with this amazing team!
- What is most positive about the culture and environment at your company?Working at TeleTech, is like working with your family. TeleTech is a one big happy family.
TTEC Company Information
TTEC Company Overview
TTEC delivers humanity to business. We design, implement, and deliver transformative customer experiences. For nearly 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line.
TTEC Mission, Vision & Values
TTEC Mission Statement
Accelerate growth by simplifying and personalizing interactions that build deep engagement between people and brands.
TTEC Vision Statement
We combine service design, strategic consulting, technology\r\nplatforms and operations excellence to deliver experiences that\r\ncaptivate customers and dramatically improve the bottom line.
TTEC Values
- Lead Every Day
- Do the Right Thing
- Reach for Amazing
- Seek First to Understand
- Act As One
- Live Life Passionately
Sustainability and Corporate Social Responsibility at TTEC
In 2007, our employees created the Good Sense program. The program was designed to promote environmentally and socially responsible behavior. As a responsible corporate citizen, we believe we have an obligation to conduct business in ways that have a positive impact on our world and the communities in which we live, operate, and invest.
We apply Good Sense to our corporate decision-making process by taking both the environment and the community into consideration. As part of our environmental commitment, we continually look for ways to use our resources more efficiently.
We also apply Good Sense by educating and empowering our global employees. Good Sense helps create collaborative opportunities to keep our environment clean and our communities thriving.
As a company, we believe that socially and environmentally responsible behavior benefits our communities, our employees, and our business. Environmental protection is the responsibility of every person on the planet. As such, it is also the responsibility of each of our employees. Our environmental policy addresses the operations of our Company, which can impact the environment. It also examines how we can improve our operations to support positive environmental impact.
It just makes Good Sense.
Our passion for environmental responsibility is felt and emulated at all levels of our organization Our employees show their commitment by taking on a variety of projects to save energy, minimize waste, and promote clean air and water. In addition, you will see this passion demonstrated globally in how we build our facilities, how we light them, and in our site-based environmental management practices. Here are some examples of how we are supporting the environment.
The TTEC Community Foundation is committed to affecting positive change in the communities where we live and work. We believe that education is the foundation of a successful community and strive to provide students around the world with access to the tools and support they need.
| Headquarter | 100 Congress Ave. Austin, TX 78701 United States of America |
|---|---|
| Website | www.ttec.com |
| Founding Date | 1982 |
| Tel | +1-800-835-3832 |
| Company Status | Public |
| Stock | TTEC |
| Jobs | www.ttecjobs.com |
| Social Sites |
TTEC Competitors
TTEC competitors include TP, TaskUs, Concentrix, and Minacs. TTEC ranks 4th in Overall Culture Score on Comparably vs its competitors. See below how TTEC compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
We're thrilled to announce the grand opening of our latest site: Denver Center for Experience and Innovation (DCXI). We love using this inspiring space to collaborate, innovate, and make magic happen.
Making others smile matters. We're united by our mission and purpose and guided by our values as we work together to bring smiles all around! #40yearsofsmiles
At TTEC, we are proud to celebrate the dedication and hard work of our customer service team across the globe. #experienceTTEC #CSWeek2022 #CSWeek
The importance of one's identity can often be overshadowed by its impact on our daily lives. Our #TTEC team is always proud to demonstrate our diversity globally throughout our company and our teams. #experienceTTEC #TTECWelcomesMe
Learn from Gail and Misty how you can grow your career in workforce management. And remember, we bring you TTEC SPOTLIGHT every other Tuesday where we will be sharing inspiring stories, amazing career advice, and many more about different verticals from the industry's finest and genuine talent so, stay tune and see you on our next episode! #ExperienceTTEC
Meet Jerry Thompson, a founding member of TTEC’s Champions of Color, as he shares more about the importance of mentorship and amplifying voices across the company. This Employee Resource Group (ERG) promotes a safe, collaborative and supportive environment for employees who identify as Black, African American, or of African descent as well as the community’s allies around the world.
Daisy shares her experience as a previous Licensed Healthcare Insurance Agent. Listen as she compares working in the field versus working at home at TTEC. Become a Licensed Healthcare Insurance Agent like Daisy and make a difference in someone's life. Apply today on TTECjobs.com. #ExperienceTTEC
Gail, our senior recruiter, shared some tips on how to ace your interview with TTEC! Do you feel ready to apply? Check out the positions we're hiring in Phoenix, AZ, and Tempe, AZ, here: https://bit.ly/3vFHCAf. #ExperienceTTEC
Meet Gail, our senior recruiter, who’s here to give you some tips on how to make your application stand out! Join our TTEC family in Phoenix, AZ, and Tempe, AZ, and learn more about the positions we’re hiring here: https://bit.ly/3vFHCAf. #ExperienceTTEC
As we celebrate #Pride, we honor the diversity, creativity, and resilience of LGBTQIA+ communities. In this montage, our team members from different corners of the world show how we elevate human experience with Pride.
TTEC Employees
TTEC has 50000 employees. 676 employees at TTEC have reviewed TTEC across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 676 TTEC employees give their leadership a grade of A+, or Top 5% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at TTEC are not very pleased with their total compensation at TTEC, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at TTEC are pleased with their team. 676 Participants grade the quality of their coworkers an A. The majority believe the meetings at TTEC are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at TTEC believe the environment at TTEC is positive. Most Participants believe the pace of work at TTEC is comfortably fast. About 59% of the employees at TTEC work 8 hours or less, while 5% of them have an extremely long day - longer than twelve hours.
Overall, the employees at TTEC are happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
TTEC employees generally work 9.1 hrs a day
Work Hours
A Day in the Life
Employees at TTEC report the work pace is comfortably fast
Work Pace
A Day in the Life
On a typical day, employees at TTEC have 0 meetings
Meetings
A Day in the Life
88% of TTEC employees look forward to interacting with their team every day
Coworkers
A Day in the Life
TTEC employees most often take 20-30 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
77% of TTEC employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
TTEC employees typically get valuable feedback on how to improve at work Every Week
Feedback
A Day in the Life
82% of TTEC employees call their work environment positive
Environment
Joining TTEC - Employee Onboarding
The prevailing opinion from employees about joining TTEC is that the company was somewhat prepared on their first day. TTEC employees concluded that their overall onboarding experience was positive. 69% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
TTEC KPIs and OKRs
At TTEC 73% of employees think their department KPIs and OKRs are clear. Employees’ understanding of TTEC's KPIs and OKRs is essential for its success. Out of 413 TTEC employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 366 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
TTEC CEO & Leadership
TTEC CEO
76 /100
Under ’s leadership, TTEC employee respondents are most happy about their Environment and the company’s Executive Team. Compensation and Perks And Benefits are two areas, according to respondents, where TTEC could stand to see real improvement.
TTEC Leadership
The TTEC Executive Team is rated an “A+”
Ryan Adams VP of Sales Operations
Ryan Adams serves as the VP of Sales Operations of TeleTech. Ryan started at TeleTech in March of 2016. Ryan currently... read more
Michael Murphy VP, Sales- Trust & Safety
Michael Murphy serves as the VP, Sales- Trust & Safety of TeleTech. Michael started at TeleTech in December of 2018.... read more
Malcolm Burleson Executive Director of Alliances
Malcolm Burleson serves as the Executive Director of Alliances of TTEC.
Regina Paolillo Chief Financial & Administrative Officer
Regina Paolillo serves as the Chief Financial & Administrative Officer of TeleTech. Regina started at TeleTech in... read more
Michael Wellman Chief People Officer
Michael Wellman serves as the Chief People Officer of TeleTech. Michael started at TeleTech in May of 2016. Michael... read more
Henry Truong Chief Technology Officer - Augment services delivery experience using AI
Henry Truong serves as the Chief Technology Officer - Augment services delivery experience using AI of TeleTech. Henry... read more
Marty DeGhetto COO / EVP - Teletech
Marty DeGhetto serves as the COO / EVP - Teletech of TeleTech. Marty started at TeleTech in March of 2010. Marty... read more
Nathan Galloway Executive Director
Nathan Galloway serves as the Executive Director of TeleTech. Nathan started at TeleTech in October of 2014. Nathan... read more
TTEC Salaries
How much does TTEC pay?
How much do people at TTEC get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at TTEC is $110,141, or $52 per hour, while the estimated median salary is $115,276, or $55 per hour.
At TTEC, the highest paid job is a Director of Sales at $229,731 annually and the lowest is a Customer Service Manager at $36,750 annually. Average TTEC salaries by department include: Legal at $199,822, Design at $86,889, Engineering at $121,950, and Sales at $133,256. Half of TTEC salaries are above $115,276.
621 employees at TTEC rank their Compensation in the Top 50% of similar sized companies in the US (based on 1526 ratings) while 618 employees at TTEC rank their Perks And Benefits in the Top 35% of similar sized companies in the US (based on 1043 ratings).
Salaries contributed from TTEC employees include job titles like Product Manager, Social Media Manager, Executive Assistant, and Account Manager. Comparably data has a total of 6 salary records from TTEC employees.
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $61k | $61k | 1st Percentile |
17th Percentile $89k | $89k | 17th Percentile |
33rd Percentile $111k | $111k | 33rd Percentile |
50th Percentile $177k | $177k | 50th Percentile |
67th Percentile $238k | $238k | 67th Percentile |
83rd Percentile $271k | $271k | 83rd Percentile |
100th Percentile $300k | $300k | 100th Percentile |
$110,141*
Average Compensation
$115,276*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
TTEC Salaries by City
TTEC Salaries by Department
Diversity & Inclusion at TTEC
Diverse employees at TTEC score the company 79/100 across various culture categories, placing TTEC in the Top 10% of companies on Comparably with 10,000+ Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at TTEC across various culture dimensions.
As a global company, TTEC recognizes the value of differentcultures, backgrounds and perspectives. We believe that our diversity contributes to our success and makes us stronger. Weembrace our differences, and treat each other with respect andfairness. Commitment to diversity and inclusion are not just wordsat TTEC: it is how we conduct our business.
Ranked Culture the Highest
Ranked Culture the Lowest
TTEC Perks & Benefits
Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
Financial Benefits
- 401K / Retirement Plan
- Performance Bonus
- Tuition Reimbursement
- Employee Stock Purchase Plan
Office Perks
- Free Food
- Company Social Outings
- Work From Home Policy
- Unique Office Space
TTEC PTO
TTEC's PTO and Vacation policy typically gives 20-30 days off a year with 60% of employees expected to be work free while out of office. TTEC's benefits and PTO Package averages to represent a less than $500 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
TTEC Careers
TTEC Jobs
No Recent Jobs found for TTEC on Comparably
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Let TTEC Know You Want To Work There
Overview of Candidates Interested in TTEC on Comparably
Candidates By Department
All Industries | 25% | |
|---|---|---|
Operations | 19% | |
Engineering | 19% | |
Marketing | 13% | |
IT | 6% | |
Other | 19% |
Candidates By Location
Englewood | 25% | |
|---|---|---|
Denver | 13% | |
Los Angeles | 13% | |
Littleton | 6% | |
Chicago | 6% | |
Other | 38% |
TTEC Internship Program
Are you a university undergraduate student, graduate student or recent grad looking to gain real-world work experience?
If so, we invite you to #EXPERIENCETTEC! We offer paid internship positions at our corporate headquarters that provide opportunities to learn from seasoned professionals and gain meaningful, hands-on experience in a global company—and have fun at the same time!
How difficult is it to get an internship at TTEC?
Customer Support
Sales
Very Difficult0%
Somewhat Difficult0%
Not Difficult33%
Difficult0%
Does Not Offer Internships67%
Answered by 3 Customer Support Interns
Very Difficult0%
Somewhat Difficult0%
Not Difficult25%
Difficult0%
Does Not Offer Internships75%
Answered by 4 Sales Interns
Frequently Asked Questions regarding TTEC
What is TTEC address?
TTEC location is at 100 Congress Ave.
What is TTEC eNPS?
The eNPS for TTEC is 28
What is TTEC revenue?
TTEC revenue is $1B
What is the salary for Director of Sales in TTEC?
Director of Sales average salary in the US is 230k
What are the salaries in the Product in TTEC?
The average salaries for Product in TTEC is 164k
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