B+
77/100
TTEC Claimed Company
TTEC delivers humanity to business. We design, implement, and deliver transformative customer experiences. For nearly 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. read more
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TTEC Outlook Employee Reviews
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Positive
Constructive
What makes you most happy at work?
I really enjoy my team, finding the right talent, and telling a candidate- Welcome to TTEC!
Being on an awesome team! The autonomy to complete tasks and the ready partnership and collaboration from the team, when needed.
Review from HR Dept
Meeting goals and positive conversations
Review from Customer Success Dept
Being able to help people change their lives with an employment opportunity and also helping my Recruiters see the same satisfaction in the daily work.
Review from HR Dept
being able to do my job
Review from HR Dept
My team, rapid response, I enjoy working with my coworkers, we have become a family.
Review from Admin Dept
The quality of work I provide for my employer.
Review from Admin Dept
I am happy to excel in my goals and go above and beyond what is required of me
Review from Customer Success Dept
I am able to work from home and still be very productive
Review from Operations Dept
My leadership team and the way they encourage me to grow and develop
Review from HR Dept
I like my coworkers and I like my position/daily responsibilities.
Review from HR Dept
Trust from stakeholders and our leaders and Flexible work environment
Review from HR Dept
Being in the office, seeing everyone, interacting with candidates and knowing the work I'm doing is making an impact.
Review from HR Dept
The team dynamic of who I work with every day.
Review from HR Dept
Working from home and having an amazing leader and teammates
Review from Customer Support Dept
Being around people who care about the business and not just complain about pay, benefits etc
Review from Customer Support Dept
Knowing that I'm not alone in what I do and have a team that is going through the motions with me
Review from HR Dept
I know what is expected of me and it is a comfortable environment
Review from HR Dept
Pleasing my customers, internal and external and getting positive feedback from managers.
Review from HR Dept
to witness how I and our team delivers the need of our
Review from HR Dept
What's going wrong and how can it be improved?
I have micromanaging and jump down your throat for everything you do or don't do. Call you out in front of others
Review from HR Dept
management has no clue and even when made aware they cover for bad managers and make us feel like the problem...TA management needs a full revamp and needs people to be honest-most people are not honest in these surveys for fear of retribution... you ask for the truth but are not ready to address it
Review from HR Dept
Get rid of all the confusing, long DLP's and Light house articles, train us so when we go live we don't need to read stupid articles when trying to solve someones problems or concerns. When someone wants a manager or supervisor stop being panseys and talk to our customers.
longer average call times, sleeker more streamlined website, and more flexibility in when someone can sign up and how they can pay
pay is not great, not worth any excitement
Review from HR Dept
The pace is extremely fast and stressful most days.
Review from Sales Dept
re-evaluate the salary of the back office personnel
Review from HR Dept
salary raise and more TA benefits
Review from HR Dept
Salary and compensation. That's all.
Review from HR Dept
I guess its because of the salary.
Review from HR Dept
Salary of the employees (I am underpaid)
Review from HR Dept
Fails are given out too much, employees are expected to be perfect, and changes happen without notice. All of these need to change
instead of helping agents they just continue to mark them at 0 and they don't care about the stress the agent is going through or how they are gonna pay their bills once they are termed
Review from Customer Support Dept
Improving management would be a start
You do not get properly trained in work that you will be doing. They just give you PowerPoints to read over and then you go back over them with your Trainer. Not enough hands on training. Then they throw you to the wolves on nesting and inbproduction.
Management should train their leadership
Training could be more informative rather than just given to us.
Review from Customer Support Dept
I need to start operating with fire ethical and moral standards
Being more prepared and realistic
Review from HR Dept
They get on to you for going to the bathroom when its not time for your breaks. I hate being questioned on going to the bathroom when needed. They expected me to ask for permission and expected us to clock out and clock back. None of mgt is on the same page, each one gives different answer.
Review from Admin Dept
What do you like best about your company?
The different clients you can work for.
Review from Customer Support Dept
I work with amazing people and love the challenges.
The pay
What would you most like to see improved at your company?
The politics taken out.
Review from Customer Support Dept
More organized processes would be helpful
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