TTEC Leadership Employee Reviews
What do you like best about the leadership team?
My leadership is the BEST! They provide the support, education, and tools needed to be successful!
The commitment to align with industry standards.
Review from HR Dept
We work together as a team
Review from Customer Success Dept
Our leadership team is taking time to understand industry trends and working to implement some within our organization. This allows all departments to understand where the world is going culturally and be a part of that positive movement.
Review from HR Dept
My leadership team always listen to my concerns I may have.
Review from Admin Dept
Their willingness to always jump in if there is an issue beyond my capabilities. They never leave you alone no matter the situation.
Review from Admin Dept
How much they are willing to take care of us.
Review from Customer Success Dept
The leadership team is open to hearing my ideas and actively assist in helping me to pursue my goals.
Review from Customer Success Dept
The transparency and the ability to assist in all areas when needed.
Review from Operations Dept
They listen and respond appropriately
Review from HR Dept
I like that my leadership team gives attention to developing everyone on the team.
Review from HR Dept
Nothing I can think of to write at moment
Review from HR Dept
Transparent, supportive and they provide clear guidance
Review from HR Dept
Seek first to understand. Even with my first TTEC supervisors, I always knew & still know that I can be open & honest about things & they will always work with me to understand what I need!
Review from HR Dept
They all work collaboratively to reach the same same overall company goals, so we always feel like we're headed in the same direction.
Review from HR Dept
My direct report is honest, ethical, passion and most of all cares about her employees.
Review from Customer Support Dept
Leadership teams seeks first to understand and shows compassion
Review from Customer Support Dept
They are interactive and supportive when it comes to listening to the needs of their employees.
Review from HR Dept
they seem to have an open door policy
Review from HR Dept
They are available. Without question we can reach out to whomever we need and get a response in a timely manner
Review from HR Dept
What does the leadership team need to get better at?
I am now under a new manager but my old manager was the worst....she was literally a micro manager to the point of making me so nervous to even look at my teams or email-she was awful and so unprofessional and somehow still has a job! also alot of people have made up positions here
Review from HR Dept
Communication with their respective teams and a sense of urgency when it comes to information that would have an affect a team members employment.
Helping people instead of saying read the DLP or Lighthouse article. You are never given time to read any of the DLP's so you go into a call with a article that is many pages and try to figure out what part you need while talking to the customer (silence is bad) and checking emails and chatrooms.
Communication is severely lacking in this company.
Review from Operations Dept
Listen to employees. Even messaged several times asking a change. And put in for other positions. Got decline
Review from Customer Support Dept
Communication needs to be better
Staying in touch with each other. Everything is all over the place.
Caring for the people under them. Listening to employee feedback. Wanting to hear employee feedback.
Review from Operations Dept
Leadership needs to be better at treating their employees like people. My main concern is that if you are work from home, and your TTEC equipment malfunctions, TTEC will not pay you while new equipment is sent out, even though they make sure you can't go anywhere cause you gotta sign for delivery.
paying people what they're worth, focusing on the business rather than activism
Review from HR Dept
They should know how to listen from a rank and file as well. They should not listen to a specific person only. Some suggestions from other employees might help the company to work smarter not harder
Review from HR Dept
i hope it can improve the salary
Review from Admin Dept
Better management and attitude and also better salary or please increase our salary
Review from HR Dept
Leadership team need to do more care with their employees (ex. benefits and compensation)
Review from HR Dept
Giving importance with their rank and file employees
Review from HR Dept
Actually be there for their team.
Management needs to be better was fired due to an issue with my headset that more than one major failed to get correct.
Make sure we know how to use all the system
fixing agent mistakes and implement better training
Review from Customer Support Dept
Need my Facebook back and I am not sending him gifts to get it