Reaching Customer Service for long-term issues or product satisfaction / service issues is nearly impossible. They have a good "chat support" system set up for small "in the moment issues", but no reliable phone numbers or emails or channels for long term help.
Chaos, with a lack of leadership at all levels
A live person to actually answer the phone and help with onboarding would be nice.
Customer service, Functionality. Response time is horrible and they offer no solutions
Address complaints from your customers