The customer service of this company is a complete joke.
Reaching Customer Service for long-term issues or product satisfaction / service issues is nearly impossible. They have a good "chat support" system set up for small "in the moment issues", but no reliable phone numbers or emails or channels for long term help.
Chaos, with a lack of leadership at all levels
A live person to actually answer the phone and help with onboarding would be nice.
Customer service, Functionality. Response time is horrible and they offer no solutions