
The operations staff are fine. Leadership is what needs improvement.
Operations staff is regularly undervalued, and turnover is very high. Vervent works with hiring agencies to keep the positions filled, but the benefits package is poor, and is combined with hourly pay that Vervent fights to keep as low as possible for operations staff.
Leadership can't be so consistently invisible. If they're going to force operations staff to come in to work in person, they should as well. They cite "security" concerns for why work from home is not an option for operations staff, but hypocritically and constantly work from home themselves.