Vervent Operations Department Employee Reviews

I'm beyond disappointed in Vervent. I will be going elsewhere soon. Leadership is awful.

Review from Operations Dept

I've learned so much and grown so much here more than anywhere else I have ever worked

Review from Operations Dept

It's the best, most challenging (in a good way) company

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I am challenged and trusted to grow the company and myself regularly

Review from Operations Dept

Overall, I've had a great experience. The lack of annual raise is probably the most alarming issue. I do appreciate the hybrid WFH. The open floorplan makes it hard to have meetings so I try to schedule as many meetings as I can on the days I work from home but that's not always feasible.

Review from Operations Dept

Transparency, investment in me as an employee, ability to pivot quickly

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Open to communication and take action on feedback!

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Their investment of time and energy to mentor our future leaders.

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I like that our leaders are approachable

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Out of everyone the executive team, I've interacted mainly with Brad and he's been nothing but incredible, helpful, and insightful. I've also interacted a little with Dhruv and he's always been very courteous.

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Keeping their employees informed about the executive team's goals, the company's financial goals, and retention through benefits and pay.

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Morale, constructive criticism without anger.

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The combination of salary and variable compensation has improved in my time here. For executives, the bonus structure should change to stay competitive, but we're headed in the right direction.

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Cost is down and offers are up!

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That it is comprehensive for all.

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The quarterly bonus system was replaced with a yearly one which I don't think will provide an accurate assesment. There is a bonus system, however.

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I would say the whole package is what works.

Review from Operations Dept

Operations staff is regularly undervalued, and turnover is very high. Vervent works with hiring agencies to keep the positions filled, but the benefits package is poor, and is combined with hourly pay that Vervent fights to keep as low as possible for operations staff.

Review from Operations Dept

I think the pay for my role for the location we're in is a bit under market and industry average and the lack of annual raises makes it a little hard to feel valued.

Review from Operations Dept

I wasn't aware that Vervent doesn't give annual raises so I was a little baffled when I found out. I understand Vervent has a variable compensation but in previous companies, I would receive an annual raise based on my performance and then a bonus based on the company/department performance.

Review from Operations Dept

I feel undervalued because my pay is not fair. I would appreciate if I got a raise. I believed that my work is stellar.

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If my contribution was taken into consideration.

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My coworkers are smart, hard-working, and good people. My department is made up of the same.

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They care about each other and help whenever they can

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They support each other and step in to help regularly.

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Everyone is very helpful, knowledgeable, and have a great attitude. Everyone on the team works hard so you don't feel like you're in this together.

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I think my team is the best part of my job. Everyone's been very willing to help train me or make time when I do ask for help.

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The operations staff are fine. Leadership is what needs improvement.

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There is always something new to learn and everyone chips in to get it done

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Everyone looks out for one another, is there to talk when needed and can help in a stressful day

Review from Operations Dept

My manager is the most positive aspect of my company. I've worked for several companies and she's been the best leader I've ever had. Even though she's from the Vervent Card side and is still learning to adapt to Vervent Services, her leadership qualities surpass any challenges we face.

Review from Operations Dept

My manager has been so supportive and has made it known how important my development and growth is to her and that just means a lot to me. I was a bit concerned when I first found out about the acquisition but I think it's been a great move for the company.

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open communication channels and team mentality

Review from Operations Dept

Leadership can't be so consistently invisible. If they're going to force operations staff to come in to work in person, they should as well. They cite "security" concerns for why work from home is not an option for operations staff, but hypocritically and constantly work from home themselves.

Review from Operations Dept

Problem solving and having support doing it

Review from Operations Dept

the people and how caring they are

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Interacting with my coworkers and leadership

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Being able to make an impact on the company whether it be directly on the bottom line, process improvement, strategic initiatives, etc. and helping out my coworkers by providing them with support when possible.

Review from Operations Dept

Knowing I've made a positive impact on the company's operations, procedures, and efficiency through my work. Lastly, making other people's lives easier (especially those in other departments - it's been easy to build relationships with others when they trust that I just want to help them succeed).

Review from Operations Dept