United Airlines Operations Department Employee Reviews
Briefly describe your overall experience at your company
happy with the work, but feel shortpaid compared to the work output
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What do you like best about the leadership team?
They do appear to make an effort to work as a team, but they don't always follow through
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The CEO has created a vision and built an executive team that sees the vision and has made it their own and is working to help the CEO bring it into reality.
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Hands off in most situations. Allow employees to police themselves.
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That they are nice, and helpfull.
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Oscar is focusing on Customer Service now, which is the direction United Should take
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What does the leadership team need to get better at?
Caring and accommodating the employees
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Their interactions with the public
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They need to get better at listening to the frontline employees
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Treating its employees with dignity and respect. Being honest and upfront is very Important for the team to build trust. Treat everyone like you like to be treated. Sometimes all we get is the usual lip service. They promoted core 4 but never live up to it.
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The focus on making front line employees happy creates imbalanced representation of employee satisfaction. Don't rest on your laurels thinking that if union employees are happy that the rest of your workforce is being taken care of. It's far from the truth; discontentment abounds. CEO is superficial
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What is the best part about your compensation package?
Having flight benefits, however the inconsistency with how agents process, and special allowances to flight crew in their contract makes it hard to swallow when you have put in all your years but don't earn the priority you would otherwise have.
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Healthcare is good but like everything else it keeps going up and we only get one percent pay raise every year and it keeps getting harder to keep up with inflation.
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Wages are nice, medical is adequate.
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Flight Benefits to cheaply travel the world
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Everything about United is good.
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Why do you feel undervalued and what would make you feel better about your compensation?
There should be a higher night and weekend differential, and they should contribute more to our 401K
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It's very difficult for any leader to express legitimate gratitude toward front-line employees. It's all fake. Better performance rewards would help.
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because the employee moral is completely shot down from the incompetence of management in the Polaris lounge. They treat people horribly!!
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What are some of the best things about your team?
My inflight team is amazing and are the most diverse people I have ever worked with outside of the military
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It's a mixed bag - some have good and bad qualities all packaged in one. Take one take it all.
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work well together under stress
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We are empowered to execute on the CEO's vision. We are all pulling on the same end of the rope.
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Friendly, supportive and overall teamwork.
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What do your coworkers need to improve and how could you work together better?
Working together as a team to get things done
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We need to promote teamwork
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What is most positive about the culture and environment at your company?
working with many aspects cultures from around the states and the international world
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Extremely welcoming environment and positive work attitudes
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the time spent with coworkers is positive
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My supervisor gives me the tools to do the job then gets out of the way.
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We keep growing which is good. We could be making more profits if we had more effective management that would look at our needs and help us help all to excel.
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What needs to change to make the company culture better?
Give the employees a raise
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Less superficial from top level; stop introducing bogus concepts that only end up being jokes to most level of employees; be realistic. Unfortunately there is no class left for being known as a global carrier since the merger as CO came in with none and proceeded to drag the rest down.
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Listen to the employees. Improve communication. Stop making changes for the sake of change.
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Pay attention to people, stop nitpicking, value your workforce, encourage them, appreciate Amazing teams. Ensure fairness across the boar
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What did you like most about the interview process?
Don't remember as it was a long time ago.
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I don’t remember. I’ve been here too long
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Having a member of flight operations on the interview team.
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Zero focus on my negatives. They want to know what I bring and examples of how I handle scenarios.
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interviewers seemed understanding and attentive
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What would you improve about your company's interview process?
Be faster and more communicative
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Do one on one no groups
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What makes you most happy at work?
flying and seeing the communities that we are able to reach
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Helping our customers with travel
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being outside and knowing my work keeps the wheel turning
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My colleagues and friends make me happy
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When we can help to everyday operation succeed.
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What's going wrong and how can it be improved?
Company would make work only what they want, if it doesn't effect important people, nothing will get fixed, and the rest will just suffer with bad technology/product. There is a fair share of obvious discrimination in multiple aspects; always with unsubstantiated excuses. Pitiful.
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Getting into work and prepared is a challenge. This is not exclusive to United. I'm expected to do 12 things before my shift starts. Just want to come in, work and go home.
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I think the frontline employees should be more valued. They deal directly with the customers.
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What do you like best about your company?
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What would you most like to see improved at your company?
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