United Airlines Employee Reviews
Out of 498 United Airlines employee reviews, 71% were positive. The remaining 29% were constructive reviews with the goal of helping United Airlines improve their work culture. The IT team, with 100% positive reviews, reports the best experience at United Airlines compared to all other departments at the company. The Engineering team offered the most constructive feedback, with 32% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
They are always on board to help no matter what
Posted 7 days ago
They are visionary not reactionary
Good better best good better
They made you feel you were important part of the co
There are some that focus on making your job easier so you can focus on making the customer experience the best it can be.
What does the leadership team need to get better at?
Unfair treatment don’t treat the staff with dignity and respe
There's an executive team? All I know of is one person and you can never reach them. There is no team working for this company.
Not being cutthroat, divisive and alienating. Provide proper on-boarding and reasonable, clearly defined expectations
Caring and accommodating the employees
Review from Operations Dept
communication teamwork safety training customer service working with your agents
What is the best part about your compensation package?
great health insurance and salary
The room for growth and more
Good work-life balance along with good pay.
Industry average salary, good bonus and long term incentives if you stay long enough for it to vest.
Review from Engineering Dept
I came for the free travel and stay because I love the job
Why do you feel undervalued and what would make you feel better about your compensation?
Increase fixed pay and that will work
As a supervisor, I have way more responsibility than a lead union employee and they are easily able to make more lmore money than me with much less aggravation
Consider previous experience and pay according to performance.
Review from Customer Support Dept
They say that our travel benefits are accounted for in our hourly increase.
The workload and immense responsibility of the job should demand much higher compensation
What are some of the best things about your team?
We did team work together
They are amazing and work diligently
We listened to each other
Professional, safety oriented, focused workgroup.
They are very dynamic people.
What do your coworkers need to improve and how could you work together better?
There's no meeting and you cannot even get a hold of anyone I don't think this is a real company. You can't even get a hold of anyone in HR. No training. It really seems like it's a scam and I'm not working for someone.
Review from Sales Dept
Everyone is out for themselves. There's no sense of team, it's purely survival and very cutthroat
Lazy people need to not be rewarded
Less nepotism and more merit.
Working together as a team to get things done
Review from Operations Dept
What is most positive about the culture and environment at your company?
United encourages a culture of community
Diversity meeting new people everyday
The comfortable work space and cleanliness
Good better best good better
Good friends eith the people i worked with
What needs to change to make the company culture better?
Better pay, quality of life, work life balance
Give the employees a raise
Review from Operations Dept
Leadership, starting with Kirby and some that he brought in.
Transparency and accountability. The executives get away with terrible acts and actions, some illegal and seem to be untouchable.
Less superficial from top level; stop introducing bogus concepts that only end up being jokes to most level of employees; be realistic. Unfortunately there is no class left for being known as a global carrier since the merger as CO came in with none and proceeded to drag the rest down.
Review from Operations Dept
What did you like most about the interview process?
She took the time with me and had patience
Interacting and meeting people from all over. Plus the recruiters being so amazing
Good better best good better
It was very friendly indeed
It went quickly: phone screen followed by panel style interview with managers and director.
Review from IT Dept
What would you improve about your company's interview process?
I think the interview was a scam because nothing's as it is said
Make the application process more straightforward
Lack of clarity about the actual role and tasks you would be doing once hired. I have buyers remorse because what was said to me in the interview was very different than what I'm working on
Review from Design Dept
Extremely slow process. Sitting on the interviewer side of the table, I see many unqualified applicants presented by HR. Yet I am aware of highly qualified applicants who don't make it to the interview phase
There is nothing that I would do to improve the company interview process.
What makes you most happy at work?
shorter day at work and flexibility
The people, coworkers. Changing environment
Learning aiming to keep the customers happy
My co workers and helping the passengers on board
Good better best good better
What's going wrong and how can it be improved?
The company should aim for quality before quantity. Improving employee satisfaction is important.
Review from Customer Support Dept
United has fallen into the wokeness that many are falling into. Stop the madness and run a fair and equitable company.
Let employees have room to not be micro managed
Stop leading from the top down.
Eliminate 50% of management. The kingdoms and silos are huge. I have 10 layers of management between me and the top.
What do you like best about your company?
Travel benefits but they have deteriorated greatly over the last 10 years.
The way people help one another.
What would you most like to see improved at your company?
Eliminate layers of management and become a more responsive and employee focused solutions company.
Growth.