United Airlines Competitors | Comparably
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EMPLOYEE
PARTICIPANTS
601
TOTAL
RATINGS
4868
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United Airlines Competitors

United Airlines competitors include Southwest Airlines, Delta Air Lines, American Airlines and JetBlue Airways. United Airlines ranks 3rd in CEO Score on Comparably vs its competitors. See below how United Airlines compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.

CEO Rank
3rd
eNPS Rank
3rd
Gender Rank
4th
Diversity Rank
4th
Product Quality
4th
NPS Rank
4th
Pricing Rank
4th
Customer Service
4th

See United Airlines Culture vs Competitors:

United Airlines Competitors
RankCompanyScore
1Southwest Airlines78
2Delta Air Lines77
3United Airlines66
4American Airlines62
5JetBlue Airways50

United Airlines Competitors at a Glance

CEO Ratings Comparison

United Airlines' CEO Score Ranks 3rd

433 Employees at United Airlines rate Scott Kirby a 68 out of 100, which ranks them 3rd below Southwest Airlines' CEO,Robert E. Jordan. Last rating was 21 days ago.

  1. 1st
    Ed Bastian Delta Air Lines' CEO
    Ed Bastian
    Delta Air Lines
    82
    out of 100

    979 Employees at Delta Air Lines rate Ed Bastian a 82 out of 100, which ranks them 1st out of United Airlines' competitors. Last rating was 2 days ago.

  2. 2nd
    Robert E. Jordan Southwest Airlines' CEO
    Robert E. Jordan
    Southwest Airlines
    79
    out of 100

    441 Employees at Southwest Airlines rate Robert E. Jordan a 79 out of 100, which ranks them 2nd out of United Airlines' competitors. Last rating was 2 months ago.

  3. 3rd
    Scott Kirby United Airlines' CEO
    Scott Kirby
    United Airlines
    68
    out of 100
  4. 4th
    Robert Isom American Airlines' CEO
    Robert Isom
    American Airlines
    64
    out of 100

    467 Employees at American Airlines rate Robert Isom a 64 out of 100, which ranks them 4th out of United Airlines' competitors. Last rating was a day ago.

  5. 5th
    Robin Hayes JetBlue Airways' CEO
    Robin Hayes
    JetBlue Airways
    49
    out of 100

    479 Employees at JetBlue Airways rate Robin Hayes a 49 out of 100, which ranks them 5th out of United Airlines' competitors. Last rating was months ago.

CEO Ratings Comparison
RankCEOCompany Score
1Ed BastianDelta Air Lines82
2Robert E. JordanSouthwest Airlines79
3Scott KirbyUnited Airlines68
4Robert IsomAmerican Airlines64
5Robin HayesJetBlue Airways49
Product Quality Score Comparison

United Airlines Ranks 4th in Product Quality Score

828 Customers rate United Airlines' Product Quality Score a 3.2/5, which ranks it 4th against its competitors, below American Airlines.

  1. 1st
    Delta Air Lines
    4.1 / 5
  2. 2nd
    Southwest Airlines
    4.1 / 5
  3. 3rd
    American Airlines
    3.4 / 5
  4. 4th
    United Airlines
    3.2 / 5
  5. 5th
    JetBlue Airways
    2.9 / 5
Product Quality Score Comparison
RankCompany Score
1Delta Air Lines82
2Southwest Airlines82
3American Airlines69
4United Airlines64
5JetBlue Airways58
NPS Comparison

United Airlines Ranks 4th in Net Promoter Score

1043 Customers rate United Airlines' Net Promoter Score a 4, which ranks it 4th against its competitors, below American Airlines. Net Promoter score tracks customers' overall score to this question - “On a scale from 0-10, how likely are you to recommend United Airlines to a friend?”.

  1. 1st
    Southwest Airlines
    47
  2. 2nd
    Delta Air Lines
    43
  3. 3rd
    American Airlines
    12
  4. 4th
    United Airlines
    4
  5. 5th
    JetBlue Airways
    -10
NPS Comparison
RankCompany Score
1Southwest Airlines47
2Delta Air Lines43
3American Airlines12
4United Airlines4
5JetBlue Airways-10
Pricing Score Comparison

United Airlines Ranks 4th in Pricing Score

762 Customers rate United Airlines' Pricing Score a 3.1/5, which ranks it 4th against its competitors, below American Airlines.

  1. 1st
    Southwest Airlines
    4 / 5
  2. 2nd
    Delta Air Lines
    3.9 / 5
  3. 3rd
    American Airlines
    3.4 / 5
  4. 4th
    United Airlines
    3.1 / 5
  5. 5th
    JetBlue Airways
    2.8 / 5
Pricing Score Comparison
RankCompany Score
1Southwest Airlines81
2Delta Air Lines79
3American Airlines68
4United Airlines62
5JetBlue Airways57
Customer Service Comparison

United Airlines Ranks 4th in Customer Service

722 Customers rate United Airlines' Customer Service a 3.1/5, which ranks it 4th against its competitors, below American Airlines.

  1. 1st
    Southwest Airlines
    4.1 / 5
  2. 2nd
    Delta Air Lines
    4 / 5
  3. 3rd
    American Airlines
    3.4 / 5
  4. 4th
    United Airlines
    3.1 / 5
  5. 5th
    JetBlue Airways
    2.7 / 5
Customer Service Comparison
RankCompany Score
1Southwest Airlines83
2Delta Air Lines81
3American Airlines69
4United Airlines62
5JetBlue Airways55
Overall Culture Score Comparison

United Airlines Ranks 3rd in Overall Culture Score

601 Employees rate United Airlines' Overall Culture a 66/100, which ranks it 3rd against its competitors, below Delta Air Lines. Overall Culture scores are aggregated from all of the questions employees at a company answer on Comparably.

  1. 1st
    Southwest Airlines
    78 / 100
  2. 2nd
    Delta Air Lines
    77 / 100
  3. 3rd
    United Airlines
    66 / 100
  4. 4th
    American Airlines
    62 / 100
  5. 5th
    JetBlue Airways
    50 / 100
Overall Culture Score Comparison
RankCompany Score
1Southwest Airlines78
2Delta Air Lines77
3United Airlines66
4American Airlines62
5JetBlue Airways50
eNPS Comparison

United Airlines Ranks 3rd in Employee Net Promoter Score

431 Employees rate United Airlines' Employee Net Promoter Score a 9, which ranks it 3rd against its competitors, below Southwest Airlines. Employee Net Promoter score tracks employees' overall score to this question - “On a scale from 0-10, how likely are you to recommend working at United Airlines to a friend?”.

  1. 1st
    Delta Air Lines
    45
  2. 2nd
    Southwest Airlines
    45
  3. 3rd
    United Airlines
    9
  4. 4th
    American Airlines
    -4
  5. 5th
    JetBlue Airways
    -42
eNPS Comparison
RankCompany eNPS
1Delta Air Lines45
2Southwest Airlines45
3United Airlines9
4American Airlines-4
5JetBlue Airways-42
Gender Score Comparison

United Airlines Ranks 4th in Gender Score

55 Employees rate United Airlines' Gender Score a 65/100, which ranks it 4th against its competitors, below American Airlines. The Gender Score tracks how positively women rate their experience at United Airlines.

  1. 1st
    Delta Air Lines
    81 / 100
  2. 2nd
    Southwest Airlines
    81 / 100
  3. 3rd
    American Airlines
    65 / 100
  4. 4th
    TIED
    United Airlines
    65 / 100
  5. 4th
    TIED
    JetBlue Airways
    65 / 100
Gender Score Comparison
RankCompany Score
1Delta Air Lines81
2Southwest Airlines81
3American Airlines65
4United Airlines65
4JetBlue Airways65
Diversity Score Comparison

United Airlines Ranks 4th in Diversity Score

52 Employees rate United Airlines' Diversity Score a 63/100, which ranks it 4th against its competitors, below American Airlines. The Diversity Score tracks how positively diverse employees rate their experience at United Airlines.

  1. 1st
    Delta Air Lines
    78 / 100
  2. 2nd
    Southwest Airlines
    73 / 100
  3. 3rd
    American Airlines
    63 / 100
  4. 4th
    United Airlines
    63 / 100
  5. 5th
    JetBlue Airways
    52 / 100
Diversity Score Comparison
RankCompany Score
1Delta Air Lines78
2Southwest Airlines73
3American Airlines63
4United Airlines63
5JetBlue Airways52
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