Friendly, supportive and overall teamwork.
Hands off in most situations. Allow employees to police themselves.
Listen to the employees. Improve communication. Stop making changes for the sake of change.
Zero focus on my negatives. They want to know what I bring and examples of how I handle scenarios.
It's very difficult for any leader to express legitimate gratitude toward front-line employees. It's all fake. Better performance rewards would help.
Getting into work and prepared is a challenge. This is not exclusive to United. I'm expected to do 12 things before my shift starts. Just want to come in, work and go home.