Macy's Operations Department Employee Reviews
Briefly describe your overall experience at your company
It's a job that barely pays the bills until I can find better.
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What do you like best about the leadership team?
Allowing me to work by my own, trusting me
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I love that my executive team is always interacting with colleagues and customers on the sales floor and they're always making everyday a fun experience for everyone.
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Right now there's not much I like about them at all
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They are easy to work with
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Some of the supervisors are fair and do everything possible to help employees and customers.
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What does the leadership team need to get better at?
Actually treating employees like human beings. They do not practice what they preach or walk the talk of their mission, vision and policy. The bottom line is more important than the front line colleague. They are disingenuous and disconnected from the front line work force. Disloyal and disrespectfu
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Leading by example. Demonstrate solid, consistent, mirror behaviors. Incorporate Hospitality Principles, Culture and Behaviors reflective of hotel culture on the level of Ritz Carlton; the Gold Standard. You cannot flap your lips and expect a culture of Customer Service. BE about it EVERY DAY!!
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Stop placing short term gains above long-term strategies
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Listening to their associates. Appreciating good help. Get out on the floor more often and become acquainted with real life day to day life.
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Trying to do the work they are pushing. They push everyone to get the same high numbers and then have some people do the more complicated tasks that take more time and chastise you when you don't have as high of numbers. It makes employees competitive. They stop working as a team and start arguing.
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What is the best part about your compensation package?
I did not heard about my compensation package or if I did but I do not remember about it
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Health benefits and the pay they provide
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insurance is what really helps
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While they offer compensation that is comparable to other retailers, they do not offer a livable wage for southern California.
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401k is decent but Macy’s only matches a small percentage
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Why do you feel undervalued and what would make you feel better about your compensation?
Higher enough pay to avoid getting a second job
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Undervalued is an understatement. They pay new employees more than 10 year colleagues. Equity is absent from the payscale. Pay your employees a livable wage and increases annually of twenty-five cents are unacceptable. Ir doesn't keep up with the cost of living. Disrespectful & Unfair.
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We do an exceptional amount of work and are always expected to take on more and more and the raises/ pay changes do not compensate.
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The pay isn't up to par with other retailers with similar budgets.
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I am overworked and underpaid
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What are some of the best things about your team?
I can say I almost do not have a team, or onboarding mentor, there is a girl who is working as a merchandiser in the same floor but she has colleague merchandiser attached to her so unfortunately I do working alone
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I can always count on my team to have my back, and assist me with any struggles I may have.
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My team members are great and we have each others back
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They are easy to work with
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We always go above and beyond to make our goals.
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What do your coworkers need to improve and how could you work together better?
If it was an enjoyable workplace and the director, managers and supervisors were nice and respectful that would be a good start. When you dread going to work and you're unhappy it effects productivity and it effects an employees health and wellbeing. The results are costly to the company.
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They are fine because I am leaving.
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The entire company culture needs an overhaul. Customer service focus and retraining are paramount to making the entire macys experience improve for the better. They don't even follow their own written mission, and vision on customer service. Employees are devalued.
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Treating each other with respect!! Seasoned/Senior employees are jaded and elitist and snobby. They're unwilling to help and support newer colleagues reminiscing on by-gone days instead of building on supporting the next generation. Pass on the knowledge. Don't hoard it only to complain and lament.
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Way too many mtgs that could be handled via email
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What is most positive about the culture and environment at your company?
They would bring in food sometimes
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the diversity within Macys is amazing and the company is always trying to encourage its employees to do great.
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Breaks and going home at the end of the day.
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Fun environment and easy work
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Depending on which location you work, some of the locations are positive and encouraging.
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What needs to change to make the company culture better?
More focused on the needs and concerns of the associates
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The management needs to communicate better with eachother and employees.
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The entire culture! You cannot want change without being a positive change agent. Inculturation, drive, inclusive goal setting, mentoring and role modeling are necessary. Leading by example, training, education and effective communication have to be alive and active and not just on a wish list.
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New leadership within Strategic procurement team
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Need to listen to associates
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What did you like most about the interview process?
I asked for a job and she asked me how do you describe your self what makes you special what are you good at as a answer at the end I side I am a "FAST' so now I got the job of two people buy my own and have been paid fore one and sometimes still that's not enough
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I love that the interviews are easy and they ask you very easy questions.
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I got the job on the spot
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It was short and sweet.
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Easy, simple, scripted, behavioral based expected questions.
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What would you improve about your company's interview process?
Screen candidates better and dont just settle on candidates who can merely walk talk.
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There really is no interview everyone that comes in gets a job offer. No one even bothers to wear nice clothes.
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What makes you most happy at work?
An one hour lunch time, and filling confidante on my clothes or my shoos specially I do go painless when I do wear snickers sometimes and I do request the Macys to put on the snickers as a dress code
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I love going to work specifically to interact with my team and my managers and customers
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Money that I make it gives me something to do
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We have many great and appreciative regular customers.
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interacting with fellow peers that have the same passion
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What's going wrong and how can it be improved?
Management team is completely out of touch with us. They need to get back to our level and reconnect with us
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Lack of genuine, emgaged, creative, innovative, dynamic, inspiring leadership. BE the change you wish to see. It's NOT enough to talk, chart, meet, and talk goals if there is no heart and soul committment from the whole of the organization to effect and affect change. Lip service is a waste of time.
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Communication is terrible! The system of how the work place flows is awful!
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No voice. Do not feel valued.
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Seasonal associates are the worst they are lazy, messy, and do not care. The warehouse is covered in trash now and all the work is cluttered. Seasonal associates need to be vetted and drug tested.
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What do you like best about your company?
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