Sears Operations Department Employee Reviews
Briefly describe your overall experience at your company
I like working for sears. They have treated me well for over 10 years.
Review from Operations Dept
Boring, day drags by, pays poorly, employees and customer are low class
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Was a much better company when I started. Vision changed and the company failed.
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What do you like best about the leadership team?
I have always had managers that just didnt seem to know either how to communicate or just didnt know how to do their job. This manager is great and it makes working with him a pleasure.
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Learning to adapt and change with the changing world
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What does the leadership team need to get better at?
Management and treating their employees better
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Organization/management of tasks, communication between sales reps and merchandise pick-up associates, avoid under-staffing busy departments
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Communication, perspective, empathy, hard work, sales
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Be more attentive to employees needs. Empower employees to do their jobs without micromanaging.
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There is no leadership around
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What is the best part about your compensation package?
Lots of benefits including great health coverage. Personal days. Vacation time.
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I don't get a compensation package.
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I can feed my family and pay my bills
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The price and benefits they offer
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Why do you feel undervalued and what would make you feel better about your compensation?
Better benefits would be great
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Not aware of any compensation, employee discount card handed out at the beginning hasn't ever worked
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Making more than minimum wage, commission vs draw is ridiculous
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Adequate pay competitive with retail market. Better benefits including share options for all salary managers, advancement opportunity.
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Compensation was never the problem. Upper management just plain made poor decisions. Placed pressure on managers to pressure sales staff daily to get better results. Staff could only do so much. Pressure to get All the “extras” is really old.
Review from Operations Dept
What are some of the best things about your team?
All of us get along. We dont have too many meetings. We run like a well oiled machine.
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Co-workers are helpful and fun to be around
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We work well together to achieve great results
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My team and immediate in store management are terrific, but the actual company has so many flaws Swiss cheese is jealous of how many holes are in the company.
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Hard working, but lose to many to better jobs.
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What do your coworkers need to improve and how could you work together better?
My team of salary managers are great but they are held back from performing their jobs by the corporate management team.
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I am shocked at the tenure of associates in some of the stores. More often than not the associates are treated poorly. What I feel bad about is that because they have endured the poor treatment for so long they are not aware how good other retailers greet their associates.
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Positive outlook. Become sales driven
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Reduced hours, and jobs being eliminated, so more work and with no increase in pay --- the team is frustrated. Not always a happy bunch!!!
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stop saying "it's not my job" (&believing it)
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What is most positive about the culture and environment at your company?
The customers are great. Coworkers are easy to work with and management is top notch.
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Huddles, teamwork, socializing, customer service
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It’s abfun place to work
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My attitude towards our irritable customers who always bicker over prices
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Teamwork between low level associates is really good.
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What needs to change to make the company culture better?
Less negativity, more positivity and recognition.
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Hold management accountable for their individual departments
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New decisions and better strategies
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It needs to start at the top. DMs need to at least act like they care about those working the long hours in the stores. What seems to be getting lost in the day to day operations is that it's all about the people on the front lines dealing with the customers. Treat them like you care.
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Stop treating associates like the enemy
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What did you like most about the interview process?
It was quick however they did have me take a test but it didnt take that long.
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Very quick and straight forward
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What would you improve about your company's interview process?
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What makes you most happy at work?
Working to provide the best customer service, even though some are very unappreciated.
Review from Operations Dept
Our future is could be bright with a few good changes
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Enjoy the manager that is in place right now
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What's going wrong and how can it be improved?
Customers tend to be on the rude side of the scale, which can't really be improved by the business. Work load is not really distributed very well, and one person may be assigned too many tasks at once
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As I mentioned before, less negativity, more positivity, real recognition for employees.
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CEO does not promote a positive culture. He’s been slowly and legally dismantling the company for years. He has never understood the customer or the associates
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Your company is trash and is almost dead, give up while the getting isn't that bad.
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Treat the associates like they matter.
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What do you like best about your company?
Sears used to go, above and beyond but now the customers demand it.
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What would you most like to see improved at your company?
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