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CarMax Company Culture

Culture Score

This score is derived from employee ratings & reviews
Choice Employer
A
4.5/5

Top Rated Culture Dimensions

CEO Score

Top 5%Top 5% of Similar Size Companies on Comparably
William Nash CarMax's CEO
William Nash
79 /100

CarMax Mission, Vision & Values

Are your company's goals clear, and are you invested in them?

Mission Statement

To drive integrity in the automotive industry by being honest & transparent in every interaction.

Vision Statement

An iconic experience -- Every time. Everywhere.

Values

  • Do the Right Thing
  • Put People First
  • Win Together
  • Go for Greatness
  • Committed to Diversity, Equity & Inclusion
  • Committed to Social Responsibility

CarMax Culture At a Glance

285 employees at CarMax have reviewed CarMax across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was today.

Overall, the 285 CarMax employees give their leadership a grade of A, or Top 10% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at CarMax are generally satisfied with their total compensation at CarMax, which includes a combination of pay, stock and equity, and benefits.

Overall, employees at CarMax are pleased with their team. 285 Participants grade the quality of their coworkers an A-. The majority believe the meetings at CarMax are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at CarMax believe the environment at CarMax is positive. Most Participants believe the pace of work at CarMax is comfortably fast. About 66% of the employees at CarMax work 8 hours or less, while 4% of them have an extremely long day - longer than twelve hours.

Overall, the employees at CarMax are happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

Company Information

Address
12800 Tuckahoe Creek Pkwy
Richmond, VA 23238
United States of America
Website
www.carmax.com
Founded
1993
Social sites

Company Description

CarMax has been a unique force in the used car industry since 1993. Through innovation and integrity, we’ve revolutionized the way people buy and sell used cars. And by changing the way we assist our customers, we’ve also changed the journey of our associates - providing careers in an exciting, collaborative work environment.

Key Executives

Name & Title
Bio
William Nash  CEO / President
William Nash
CEO / President
William Nash serves as the CEO / President of CarMax.
Edwin Hill  Executive Vice President of Strategy and Business Transformation
Edwin Hill
Executive Vice President of Strategy and Business Transformation
Mr. Edwin J. Hill, also known as Ed, has been Executive Vice President of Strategy and Business Transformation at CarMax Inc. since March 2016. Mr. Hill served as Senior Vice President of Service Operations at CarMax Inc. and served as its Senior Vice President of Strategy and Business Transformation since 2010. Mr. Hill served as a Senior Vice President of Service Operations at CarMax Inc., since 2010. He joined CarMax in 1995 as Director of Service Operations and also served as Vice President of Service Operations. Prior to joining CarMax, he served as Vice President of Advanced Programs at Reveo, Inc. He served as Vice President of Operations at Hypres and he worked as a process engineer for Motorola. He holds Bachelor's degree in Chemistry from Kalamazoo College and Master's degree in chemical engineering from University of Michigan.
Eric Margolin  Executive Vice President, General Counsel and Corporate Secretary
Eric Margolin
Executive Vice President, General Counsel and Corporate Secretary
Mr. Eric M. Margolin serves as Executive Vice President of CarMax Inc. since April 2016 and has been its General Counsel and Corporate Secretary since November 26, 2007. Mr. Margolin served as Senior Vice President of CarMax Inc. since November 26, 2007 until April 2016. Mr. Margolin served as Senior Vice President and General Counsel of Advance Auto Parts Inc. from April 2001 April 24, 2009 and served as its Secretary since April 2001. He joined Advance Auto Parts Inc. in April 2001. He served as Senior Vice President, General Counsel and Secretary of Advance Stores Co Inc., a subsidiary of Advance Auto Parts Inc. since April 2001. From 1993 to June 2000, He served as a Vice President, General Counsel and Secretary at TBC Corporation. From 1985 to 1993, He served as the general counsel for several companies in the apparel manufacturing and retail field. He received his BA in Political Science from the State University of New York at Buffalo and his JD from the Georgetown University Law Center.
Darren Newberry  Senior Vice President of Store Operations
Darren Newberry
Senior Vice President of Store Operations
Mr. Darren Newberry has been Senior Vice President of Store Operations at CarMax Inc. since November 1, 2017. Mr. Newberry served as Vice President of Regional Sales at CarMax Inc. since 2016 until November 1, 2017. Mr. Newberry responsible for the field sales organization through the 11 CarMax regions. He joined CarMax in March 2004 as location general manager-in-training in the Los Angeles region and was promoted to location general manager of the Duarte, California store in 2006. He was promoted subsequently to positions of increasing responsibility, including regional vice president general manager of the Baltimore region in 2013 and the Los Angeles region in 2014. Prior to joining CarMax, Mr. Newberry served as store manager and area manager for Bed, Bath and Beyond from 1994 to 2004. In his new role, he will lead the field operations for the sales, service and merchandising organizations.
Jon D. Daniels  Senior Vice President of CarMax Auto Finance
Jon D. Daniels
Senior Vice President of CarMax Auto Finance
Mr. Jon D. Daniels has been Senior Vice President of CarMax Auto Finance at CarMax Inc. since 2014. Mr. Daniels served as Vice President of CarMax Auto Finance at CarMax Inc. .He joined CAF in 2008 as vice president, risk and analytics and has assumed additional responsibilities as the business has grown over the past six years. He has extensive credit and banking experience from HSBC and Metris prior to joining CarMax. He earned his bachelor's degree in mathematics from Flagler College and his master's degree in operations research from the University of Kentucky.
Jill A. Livesay  Chief Accounting Officer, Vice President and Controller
Jill A. Livesay
Chief Accounting Officer, Vice President and Controller
Ms. Jill A. Livesay has been Chief Accounting Officer, Vice President and Controller of CarMax Inc. since November 14, 2016. Ms. Livesay served as Senior Vice President and Controller of Advance Auto Parts Inc. since July 2005 until October 29, 2016. Ms. Livesay joined Advance Auto Parts Inc. in 1995 and served as its Chief Accounting Officer since January 2, 2014 until October 29, 2016. During her tenure at Advance, she served in several leadership roles in accounting and finance. Prior to Advance, she served at KPMG LLP. She is a Certified Public Accountant.
Charles Joseph Wilson  Senior Vice President of Store Strategy & Logistics
Charles Joseph Wilson
Senior Vice President of Store Strategy & Logistics
Mr. Charles Joseph Wilson also known as Joe, has been Senior Vice President of Store Strategy and Logistics at CarMax Inc. since November 1, 2017. Mr. Wilson served as Vice President of Auction Services & Merchandising Development of CarMax Inc. since 2016 until November 1, 2017 and served as its Assistant Vice President of Auction Services & Buyer Development and Assistant Vice President of Auctions and Merchandising Development. He began his career at CarMax in May 1995 as a buyer-in-training at the Raleigh, N.C. store, where he was subsequently promoted to buyer and then senior buyer. Mr. Wilson later served as purchasing manager at two CarMax stores in southern Florida before being promoted to regional vice president of merchandising. He was promoted to Assistant Vice President, auction services and merchandising development in 2008 and then vice president, auction services and merchandising development in 2013. In his new role, he will lead field strategy, including our auction business, and logistics.
Eric Margolin  Senior Vice President, General Counsel & Secretary
Eric Margolin
Senior Vice President, General Counsel & Secretary
Eric Margolin serves as the Senior Vice President, General Counsel & Secretary of CarMax. Eric started at CarMax in November of 2007. Eric currently resides in the Richmond, Virginia Area.
Andy Ingraham  Regional Vice President of Operations (Home Office)
Andy Ingraham
Regional Vice President of Operations (Home Office)
Andy Ingraham serves as the Regional Vice President of Operations (Home Office) of CarMax. Andy started at CarMax in September of 2013. Andy currently resides in the Richmond, Virginia Area.
David Lande  AVP of Logistics
David Lande
AVP of Logistics
David Lande serves as the AVP of Logistics of CarMax. David started at CarMax in March of 2016. David currently resides in the Richmond, Virginia Area.

HR Leaders

Name & Title
Bio
Diane Long Cafritz  Chief Human Resources Officer and Senior Vice President
Diane Long Cafritz
Chief Human Resources Officer and Senior Vice President
Ms. Diane Long Cafritz has been the Chief Human Resources Officer and Senior Vice President of CarMax Inc. since April 2017 and served as its Vice President and Deputy General Counsel until April 2017. Ms. Cafritz joined CarMax's legal department in 2003 as assistant general counsel. During her tenure, she managed commercial and consumer litigation, was responsible for operational regulatory guidance and led CarMax's government affairs program. Prior to joining Carmax, she was a partner at McDermott, Will & Emory.
Angela Bisland  Divisional Human Resources Director
Angela Bisland
Divisional Human Resources Director
Angela Bisland serves as the Divisional Human Resources Director of .
Jason Bazan  Regional Human Resources Director
Jason Bazan
Regional Human Resources Director
Jason Bazan serves as the Regional Human Resources Director of .
Richard Cooney  Human Resources Director
Richard Cooney
Human Resources Director
Richard Cooney serves as the Human Resources Director of .
Vanessa Pettway  Regional Human Resources Director
Vanessa Pettway
Regional Human Resources Director
Vanessa Pettway serves as the Regional Human Resources Director of .
Diane Cafritz  Chief Human Resources Officer, Senior Vice President
Diane Cafritz
Chief Human Resources Officer, Senior Vice President
Diane Cafritz serves as the Chief Human Resources Officer, Senior Vice President of CarMax. Diane started at CarMax in April of 2017. Diane currently resides in the Richmond, Virginia Area.
Craig Cronheim  Vice President, Human Resources and Asset Protection
Craig Cronheim
Vice President, Human Resources and Asset Protection
Craig Cronheim serves as the Vice President, Human Resources and Asset Protection of CarMax. Craig currently resides in the Richmond, Virginia Area.
Scott Rivas  Vice President, Human Resources
Scott Rivas
Vice President, Human Resources
Scott Rivas serves as the Vice President, Human Resources of CarMax. Scott started at CarMax in May of 1993. Scott currently resides in the Richmond, Virginia Area.
Julia Miller  Human Resources Director
Julia Miller
Human Resources Director
Julia Miller serves as the Human Resources Director of CarMax. Julia started at CarMax in March of 2013. Julia currently resides in the Greater Atlanta Area.
Scott Brady  Regional Human Resources Director
Scott Brady
Regional Human Resources Director
Scott Brady serves as the Regional Human Resources Director of CarMax. Scott started at CarMax in May of 2015. Scott currently resides in the Sacramento, California Area.
Sondra Rice  HR / Management Assistant
Sondra Rice
HR / Management Assistant
Sondra Rice serves as the HR / Management Assistant of CarMax. Sondra started at CarMax in November of 2015. Sondra currently resides in the Colorado Springs, Colorado Area.
donna schaar  AVP Human Resources
donna schaar
AVP Human Resources
donna schaar serves as the AVP Human Resources of CarMax. donna currently resides in the United States.
Amye Bergman  Director Talent Acquisition
Amye Bergman
Director Talent Acquisition
Amye Bergman serves as the Director Talent Acquisition of CarMax. Amye currently resides in the Richmond, Virginia Area.
Janet Bruington  Director, Benefits
Janet Bruington
Director, Benefits
Janet Bruington serves as the Director, Benefits of CarMax. Janet currently resides in the Richmond, Virginia Area.
Peggy Krieger  Director, HR Services
Peggy Krieger
Director, HR Services
Peggy Krieger serves as the Director, HR Services of CarMax. Peggy currently resides in the Richmond, Virginia Area.
Linda Stott  Director, HR Services, CarMax Auto Finance
Linda Stott
Director, HR Services, CarMax Auto Finance
Linda Stott serves as the Director, HR Services, CarMax Auto Finance of CarMax. Linda currently resides in the Greater Atlanta Area.
Robert Tedeschi  Director, HR Strategy
Robert Tedeschi
Director, HR Strategy
Robert Tedeschi serves as the Director, HR Strategy of CarMax. Robert currently resides in the Richmond, Virginia Area.
Ann Hoggatt  Region HR Director
Ann Hoggatt
Region HR Director
Ann Hoggatt serves as the Region HR Director of CarMax. Ann currently resides in the Greater Nashville Area, TN.
Beth Widener  Regional Human Resource Manager
Beth Widener
Regional Human Resource Manager
Beth Widener serves as the Regional Human Resource Manager of CarMax. Beth currently resides in the Baltimore, Maryland Area.
Jerry Tolarchyk  Regional Human Resources Director
Jerry Tolarchyk
Regional Human Resources Director
Jerry Tolarchyk serves as the Regional Human Resources Director of CarMax. Jerry currently resides in the Phoenix, Arizona Area.
Mark Talowski  Regional Human Resources Manager
Mark Talowski
Regional Human Resources Manager
Mark Talowski serves as the Regional Human Resources Manager of CarMax. Mark currently resides in the Greater Chicago Area.
Susie Worsham  Senior HRIS Analyst
Susie Worsham
Senior HRIS Analyst
Susie Worsham serves as the Senior HRIS Analyst of CarMax. Susie currently resides in the Richmond, Virginia Area.
Allison Neal  Senior Human Resources Manager
Allison Neal
Senior Human Resources Manager
Allison Neal serves as the Senior Human Resources Manager of CarMax. Allison currently resides in the Richmond, Virginia Area.
Debbie Edwards  Senior Project Manager, HR Operations
Debbie Edwards
Senior Project Manager, HR Operations
Debbie Edwards serves as the Senior Project Manager, HR Operations of CarMax. Debbie currently resides in the Richmond, Virginia Area.
Martha Willets  Benefits Manager
Martha Willets
Benefits Manager
Martha Willets serves as the Benefits Manager of CarMax. Martha currently resides in the Richmond, Virginia Area.
Rachel Bowman  Regional HR Director
Rachel Bowman
Regional HR Director
Rachel Bowman serves as the Regional HR Director of CarMax. Rachel currently resides in the Dallas/Fort Worth Area.
Katie Burgos  Regional Human Resource Manager
Katie Burgos
Regional Human Resource Manager
Katie Burgos serves as the Regional Human Resource Manager of CarMax. Katie currently resides in the Las Vegas, Nevada Area.
Lisa Knezevich  Regional Human Resources Manager
Lisa Knezevich
Regional Human Resources Manager
Lisa Knezevich serves as the Regional Human Resources Manager of CarMax. Lisa currently resides in the Phoenix, Arizona Area.
Sherilyn Viera  Regional Human Resources Manager
Sherilyn Viera
Regional Human Resources Manager
Sherilyn Viera serves as the Regional Human Resources Manager of CarMax. Sherilyn currently resides in the Greater Boston Area.
Cynthia Kettlewell  Senior Manager, Corporate Human Resources
Cynthia Kettlewell
Senior Manager, Corporate Human Resources
Cynthia Kettlewell serves as the Senior Manager, Corporate Human Resources of CarMax. Cynthia currently resides in the Richmond, Virginia Area.

CarMax Employee Reviews

Positive Reviews
73%
73%
27%
Constructive Feedback
27%

Positive Reviews from Employees

What makes you most happy at work?

Work flies by, whether it’s because it’s busy, you’re doing something fun, good friendships or the fact you actually get to go outside and get sun

What is most positive about the culture and environment at your company?

Very accepting environment of everyone, no matter your knowledge on cars

What are some of the best things about your team?

With some people only being their a few month, everyone new or tenured exhibits an impressive amount of knowledge. Everyone is also very close knit and friendly, making you feel like you fit in since day one.

Constructive Feedback from Employees

What's going wrong and how can it be improved?

Better leadership is needed, including management. Everyone looks over the real problem and is not announced. The manager is always missing. And the assistant manager very unprofessional and needs management classes. Too many associates trying to be leadership and ate not being properly trained.

What do your coworkers need to improve and how could you work together better?

Better communication and teamwork. Some employees like to pick and choose what they want to do. Also some employees like to ride the clock while others work hard. Also those employees choose to leave and have other staying long nights to finish all the closing duties, and it is a repetitive pattern.

Why do you feel undervalued and what would make you feel better about your compensation?

The workplace environment is hostile to working, the managers are unprofessional and have attitude. Leader ship does not speak on what goes wrong and likes to avoid the situation. Also leader ship have other associates to delegate a situation causing a bigger problem. New hires don't last long.

A Day in the Life
A Day in the Life
CarMax employees generally work 8.8 hrs a day
Work Hours
A Day in the Life
Employees at CarMax report the work pace is comfortably fast
Work Pace
A Day in the Life
88% of CarMax employees look forward to interacting with their team every day
Coworkers
A Day in the Life
CarMax employees most often take 20-30 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
56% of CarMax employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
CarMax employees typically get valuable feedback on how to improve at work Every Week
Feedback
A Day in the Life
80% of CarMax employees call their work environment positive
Environment

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Anonymous Q&A with CarMax Employees

Most Recent Q&A

Top
10%

Leadership Score

In the Top 10% of similar sized companies on Comparably

Trending upThis category score has been trending up % since last month
75
out of 100
Executive rating?
79
out of 100
CEO rating?
78
out of 100
Manager rating?
Top
25%

Compensation Score

In the Top 25% of similar sized companies on Comparably

This category score has been trending down -1% since last month
Paid fairly?
Satisfied with benefits?
Top
15%

Team Score

In the Top 15% of similar sized companies on Comparably

This category score has been trending down -1% since last month
Coworker interaction?
80
out of 100
Quality of coworkers?
Top
5%

Environment Score

In the Top 5% of similar sized companies on Comparably

This category score has been trending down -1% since last month
7 or less
6%
8
60%
10
25%
12
5%
More than 12
4%
Work hours per day?
Extremely fast
34%
Comfortably fast
52%
Moderate
9%
A bit slow
3%
Bureaucratic
2%
Pace at work?
Positive
80%
Negative
20%
Positive work environment?
Top
25%

Outlook Score

In the Top 25% of similar sized companies on Comparably

Trending upThis category score has been trending up % since last month
78
out of 100
Future outlook?
Fantastic
31%
Good
45%
Neutral
15%
Bad
8%
Terrible
1%
Customer perception?
Excited going to work?

CarMax H1B Visa

In 2019, CarMax applied for 7 H1B visas. Of the work permits applied for, 100% were approved.

Work Permit Application Outcome

CarMax has a total of 25000 employees

7
Total Applied
  • 100% Granted (7 out of 7)
  • 0% Denied ( out of 7)
  • 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 7)
  • 0% Certified-Withdrawn Application was approved but later withdrawn by employer ( out of 7)

This data was calculated using publicly sourced data from OFLC Performance Data

Gender Score How positively women rate their overall experience at CarMax

Top
30%

CarMax currently ranks in the Top 30% of similarly sized companies on Comparably

Diversity Score How positively minorities rate their overall experience at CarMax

Top
35%

CarMax currently ranks in the Top 35% of similarly sized companies on Comparably

eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"
Top 15%Top 15% of Similar Size Companies on Comparably
34
eNPS Score
58%Promoters
18%Passives
24%Detractors

CarMax Culture Video

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CarMax Competitors Video

CarMax Competitors

  1. 1st
    CarMax
    76 / 100
  2. 2nd
    Carvana
    75 / 100
  3. 3rd
    Penske Automotive Group
    68 / 100
  4. 4th
    AutoNation
    61 / 100

Perks & Benefits

Health & Wellness
Dental Insurance
Vision Insurance
Health Insurance
Life Insurance
Paid Time Off
PTO / Vacation Policy
Paid Holidays
Maternity / Paternity Leave
Financial Benefits
401K / Retirement Plan
Office Perks
Company Social Outings
Legal Assistance

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