CarMax Competitors | Comparably
CarMax Claimed Company
We're fueled by a common goal: creating an iconic car-buying experience. We make car-buying fair, accessible, and joyful for all. We are committed to making progress in how we positively impact our society, now and in the future. Above all, we care about people. We are committed to putting people first, including our associates, customers, and communities. Spark positive change alongside us. Here’s your chance to leave a mark. Find the purpose, tools, and resources to go for greatness with teammates by your side. We offer benefits and resources to help you make your best life happen. Professional growth and limitless opportunities await. There's no better place to be. Our values guide everything we do: -Do the right thing -Put people first -Win together -Go for greatness CarMax revolutionized the auto industry by delivering the honest, transparent, and high-integrity car buying experience customers want and deserve. This disruptive thinking has helped us become the nation’s largest read more
EMPLOYEE
PARTICIPANTS
746
TOTAL
RATINGS
5977
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CarMax Competitors

CarMax competitors include Carvana, Penske Automotive Group and AutoNation. CarMax ranks 1st in Overall Culture Score on Comparably vs its competitors. See below how CarMax compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.

CEO Rank
2nd
eNPS Rank
1st
Gender Rank
2nd
Diversity Rank
3rd
Product Quality
1st
NPS Rank
1st
Pricing Rank
1st
Customer Service
1st

See CarMax Culture vs Competitors:

CarMax Competitors
RankCompanyScore
1CarMax72
2Carvana66
3Penske Automotive Group64
4AutoNation51

CarMax Competitors at a Glance

Product Quality Score Comparison

CarMax Ranks 1st in Product Quality Score

372 Customers rate CarMax's Product Quality Score a 3/5, which ranks it 1st against its competitors.

  1. 1st
    CarMax
    3 / 5
  2. 2nd
    Penske Automotive Group
    2.9 / 5
  3. 3rd
    Carvana
    2.3 / 5
  4. 4th
    AutoNation
    2 / 5
Product Quality Score Comparison
RankCompany Score
1CarMax60
2Penske Automotive Group58
3Carvana46
4AutoNation41
NPS Comparison

CarMax Ranks 1st in Net Promoter Score

444 Customers rate CarMax's Net Promoter Score a -8, which ranks it 1st against its competitors. Net Promoter score tracks customers' overall score to this question - “On a scale from 0-10, how likely are you to recommend CarMax to a friend?”.

  1. 1st
    CarMax
    -8
  2. 2nd
    Carvana
    -26
  3. 3rd
    Penske Automotive Group
    -30
  4. 4th
    AutoNation
    -46
NPS Comparison
RankCompany Score
1CarMax-8
2Carvana-26
3Penske Automotive Group-30
4AutoNation-46
Pricing Score Comparison

CarMax Ranks 1st in Pricing Score

350 Customers rate CarMax's Pricing Score a 2.8/5, which ranks it 1st against its competitors.

  1. 1st
    CarMax
    2.8 / 5
  2. 2nd
    Penske Automotive Group
    2.6 / 5
  3. 3rd
    Carvana
    2.5 / 5
  4. 4th
    AutoNation
    2 / 5
Pricing Score Comparison
RankCompany Score
1CarMax57
2Penske Automotive Group53
3Carvana50
4AutoNation40
Customer Service Comparison

CarMax Ranks 1st in Customer Service

337 Customers rate CarMax's Customer Service a 2.8/5, which ranks it 1st against its competitors.

  1. 1st
    CarMax
    2.8 / 5
  2. 2nd
    Penske Automotive Group
    2.5 / 5
  3. 3rd
    Carvana
    2.4 / 5
  4. 4th
    AutoNation
    1.9 / 5
Customer Service Comparison
RankCompany Score
1CarMax57
2Penske Automotive Group50
3Carvana48
4AutoNation38
Overall Culture Score Comparison

CarMax Ranks 1st in Overall Culture Score

746 Employees rate CarMax's Overall Culture a 72/100, which ranks it 1st against its competitors. Overall Culture scores are aggregated from all of the questions employees at a company answer on Comparably.

  1. 1st
    CarMax
    72 / 100
  2. 2nd
    Carvana
    66 / 100
  3. 3rd
    Penske Automotive Group
    64 / 100
  4. 4th
    AutoNation
    51 / 100
Overall Culture Score Comparison
RankCompany Score
1CarMax72
2Carvana66
3Penske Automotive Group64
4AutoNation51
eNPS Comparison

CarMax Ranks 1st in Employee Net Promoter Score

595 Employees rate CarMax's Employee Net Promoter Score a 12, which ranks it 1st against its competitors. Employee Net Promoter score tracks employees' overall score to this question - “On a scale from 0-10, how likely are you to recommend working at CarMax to a friend?”.

  1. 1st
    CarMax
    12
  2. 2nd
    Penske Automotive Group
    7
  3. 3rd
    Carvana
    -7
  4. 4th
    AutoNation
    -41
eNPS Comparison
RankCompany eNPS
1CarMax12
2Penske Automotive Group7
3Carvana-7
4AutoNation-41
Gender Score Comparison

CarMax Ranks 2nd in Gender Score

31 Employees rate CarMax's Gender Score a 70/100, which ranks it 2nd against its competitors, below Carvana. The Gender Score tracks how positively women rate their experience at CarMax.

  1. 1st
    Carvana
    76 / 100
  2. 2nd
    CarMax
    70 / 100
  3. 3rd
    AutoNation
    45 / 100
Gender Score Comparison
RankCompany Score
1Carvana76
2CarMax70
3AutoNation45
Diversity Score Comparison

CarMax Ranks 3rd in Diversity Score

30 Employees rate CarMax's Diversity Score a 65/100, which ranks it 3rd against its competitors, below Carvana. The Diversity Score tracks how positively diverse employees rate their experience at CarMax.

  1. 1st
    Penske Automotive Group
    66 / 100
  2. 2nd
    Carvana
    65 / 100
  3. 3rd
    CarMax
    65 / 100
  4. 4th
    AutoNation
    52 / 100
Diversity Score Comparison
RankCompany Score
1Penske Automotive Group66
2Carvana65
3CarMax65
4AutoNation52
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