CarMax Employee Reviews
Out of 599 CarMax employee reviews, 75% were positive. The remaining 25% were constructive reviews with the goal of helping CarMax improve their work culture. The Operations team, with 80% positive reviews, reports the best experience at CarMax compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 62% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from Sales Dept · Posted 6 days ago
What do you like best about the leadership team?
Do not have anything to say.
Review from Sales Dept · Posted 6 days ago
Coloration and commitment work ethic
Open and honest approach to work
I cant say anything good about the new leadership team , they have turned it in to a toxic work environment .their is no longer job security .
Great enthusiasm even if they themselves didn't understand/agree with policies.
Review from Sales Dept
What does the leadership team need to get better at?
It would be nice if they cared about their employees and listen to him also stop trying to force them to be perfect and penalizing when they not forced to be perfect Allow them some understanding and truly care about what we feel that makes all the difference and how hard we work!
Having more insight on how the stores operate on day to day business. Who makes the impacts, and who is fluffing info and doin the old CYA all the time to protect themselves because all they want is a promotion by speaking about the success others have worked hard to accomplish and taking the credit
they need to find some compassion and caring for their employees
they need to show compassion and understanding, they are to fast to act to the detriment of the employee, leads to high turnover
Everything this store is losing too many employees
What is the best part about your compensation package?
Stock and bonus structure are solid
401k matching is six percent
Cash Back from Health activities
Review from Sales Dept
The 401k and medical benefits
Medical indurance and pto days
Why do you feel undervalued and what would make you feel better about your compensation?
The benefits are way to costly.
Review from Sales Dept · Posted 6 days ago
Communication and hr person to speak on site
Review from Operations Dept
Currently compensation is engineered to be the lowest possible to maintain an acceptable attrition rate. Its designed to control costs, not provide incentive to stay, grow, and be productive.
Have been expected to do jobs well out of my job description and pay range by the higher ups but have been consistantly pushed back from trying to move up. The managers have been dragging me on for months for a position they will inevitably give to someone else
I would like to see compensation more pay instead of them constantly cutting our pay because a vehicle is remite generated or they already started tye buying procces online.
Review from Sales Dept
What are some of the best things about your team?
They let us interact with everyone
My team are great people , hard workers that really care about doing a good job .
The diversity of our team is amazing at giving multiple ways of doing things
Open communication amongst members daily.
Supporting me when I need help
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
They need tk step up and do the job that is asked of them instead of being lazy and not wanting to assist customers.
Review from Sales Dept · Posted 6 days ago
Coworkers are fine it’s just manage
Better communication and teamwork. Some employees like to pick and choose what they want to do. Also some employees like to ride the clock while others work hard. Also those employees choose to leave and have other staying long nights to finish all the closing duties, and it is a repetitive pattern.
Be better team members .
Be able to actually build geniuine bond
What is most positive about the culture and environment at your company?
They give employee recognition in the am
The coworkers and inclusion amongst our teams
That i place myself in a happy mood each day and no matter what happens i try to end it that way for myself and others there.
Review from Sales Dept
Everyone is there for each other. and we get along
the staff are friendly and helpful
Review from Sales Dept
What needs to change to make the company culture better?
Management needs to do better and hold everyonr accountable. Also managers need to show up on time and not leave early.
Review from Sales Dept · Posted 6 days ago
A manager that cares what we think, how we feel and doesn't try to force us to be perfect and penalize us because we're not able to be like them. Also most importantly to not work in fear of losing our jobs all the time and damaging our careers
Communication and hr person on site
Review from Operations Dept
they need to value their employees, HR needs to have understanding and compassion
need to get rid of a lot of the middle managers, they are nothing but a hinderance to the work
What did you like most about the interview process?
Friendly helpful staff that take the time to let you know everything you need to know about the career you've chosen and your benefits
Didnt take long and was fruitful.
Review from Customer Support Dept
the recruiter was very nice and easy to correspond with
Not very technical; just straightforward.
Review from Sales Dept
The ability to talk to associates about their jobs
What would you improve about your company's interview process?
to be real in all ways
Review from Sales Dept
have people who actually know about the job interview the applicant
Takes way too long. The interviewer was late
The people interviewing seemed nervous
if you apply for a auto tech have someone who knows what a mechanic can do and not have a sales manager interview them
Review from Operations Dept
What makes you most happy at work?
There is nothing to report.
Review from Sales Dept · Posted 6 days ago
A understanding and caring manager that earns your respect and knows how to lead not a micromanaging, babysitting, call center manager that looks for the worst in everybody! I just want to be happy in doing my job with a manager who looks out for you.
I love when we make budget
When there is a good flow.
Review from Customer Support Dept
Adapting the sale to customer situation
Review from Sales Dept
What's going wrong and how can it be improved?
Communication and hr on premise
Review from Operations Dept
the upper management culture needs to go back to the old days, when they actually cared about their employees
They are rude they always complain
Review from Admin Dept
Better leadership is needed, including management. Everyone looks over the real problem and is not announced. The manager is always missing. And the assistant manager very unprofessional and needs management classes. Too many associates trying to be leadership and ate not being properly trained.
Car business is dying out fast
What do you like best about your company?
name recognition carries a lot of weight
Leaving for work to go home.
What would you most like to see improved at your company?
Co-workers who care as much as I do
Giving me less hours for the same amount of pay.