CarMax Team Employee Reviews | Comparably
CarMax Claimed Company
We're fueled by a common goal: creating an iconic car-buying experience. We make car-buying fair, accessible, and joyful for all. We are committed to making progress in how we positively impact our society, now and in the future. Above all, we care about people. We are committed to putting people first, including our associates, customers, and communities. Spark positive change alongside us. Here’s your chance to leave a mark. Find the purpose, tools, and resources to go for greatness with teammates by your side. We offer benefits and resources to help you make your best life happen. Professional growth and limitless opportunities await. There's no better place to be. Our values guide everything we do: -Do the right thing -Put people first -Win together -Go for greatness CarMax revolutionized the auto industry by delivering the honest, transparent, and high-integrity car buying experience customers want and deserve. This disruptive thinking has helped us become the nation’s largest read more
EMPLOYEE
PARTICIPANTS
747
TOTAL
RATINGS
5978
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CarMax Team Employee Reviews

What are some of the best things about your team?

They let us interact with everyone

My team are great people , hard workers that really care about doing a good job .

The diversity of our team is amazing at giving multiple ways of doing things

Open communication amongst members daily.

Supporting me when I need help

Review from Operations Dept

we have a lot of new people who are open and fresh and nonbiased

They are caring and always sbout team work.

Those that have been their the 3 years of my employment work hard to make things right, but sometimes fall short like most do. But we make it right. I feel my managers have fallen short, or some and some associates as well. I guess i will toss myself in as well.

Review from Sales Dept

They help you without asking questions.

They do not care for the sales consultant

Review from Sales Dept

Pleasant people, enjoy their company

We all Work well together

Review from Operations Dept

Smooth running program, help each other out

They have great teamwork and most look out for each other and help anyway they can.

Review from Sales Dept

I had wonderful interactions with all my team members.

Ability to adapt and overcome

Everyone is respectfull of each others book of business and no one is trying to under cut eavh others sales

Review from Sales Dept

Willingness to work as a team!

We work cohesively and appreciate each other.

People, Im a people peraon and enjoy building long and lasting relationships. The team we have I love. However, the New LGM has forced me to step down to sales due to several reasons.

What do your coworkers need to improve and how could you work together better?

Coworkers are fine it’s just manage

Better communication and teamwork. Some employees like to pick and choose what they want to do. Also some employees like to ride the clock while others work hard. Also those employees choose to leave and have other staying long nights to finish all the closing duties, and it is a repetitive pattern.

Be better team members .

Be able to actually build geniuine bond

CarMax needs to stop hiring people with no prior automotive repair experience and start only hiring people with knowledge. The "we can train anyone to do this" mentality is horribly wrong and proves to be incorrect day in and day out.

Employees should recieve proper training ir be fored if they cant do their job

Learn the basic of customer service, respect, and professionalism.

actually care to repair cars the right way

Review from Operations Dept

They need to take the leader ship of doing the work that needs to be done and stay off their phones

Review from Customer Support Dept

My coworkers need to learn to work together as a team instead of fighting and gossping

There is little communication, between shifts. We are often left with no notes from the previous shift.

Review from Operations Dept

they are scared about managers, and afraid to raise any concerns because the managers will fire them if the concerns are about them or not

Review from Admin Dept

Review Sentiment at CarMax

75
75%
25
25%

About CarMax's Team

B
76/100

Where This Score Ranks CarMax's Team

TOP
25%

In the Top 25% of 1239 similar size companies on Comparably

?

Not enough ratings to compare against companies in Richmond, VA

1st

1st place versus 3 competitors rated on Comparably

CarMax's team score is currently ranked in the Top 25% of similar sized companies on Comparably and placed 1st among its competitors. 85% of CarMax employees look forward to interacting with coworkers while 57% believe their company meetings are effective. Among the various teams at CarMax, the Design department ranks the highest in team score.

Rate Team the Highest

  • Tenure - 2 to 5 Years
    +17%
  • Department - Design
    +16%
  • Department - IT
    +15%

Rate Team the Lowest

  • Ethnicity - Other
    -24%
  • Department - Customer Support
    -20%
  • Department - Admin
    -16%

How CarMax's Team Score is Calculated

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Results from 256 Employees in All Departments, All Genders, All Ethnicities and All Yrs. Experience Experience

79
out of 100
How would you rate the quality of your coworkers?
AnswerPercent
Yes57%
No43%
Are your company's meetings effective?
AnswerPercent
Yes85%
No15%
Do you look forward to interacting with your coworkers?
AnswerPercent
Yes9%
No91%
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