CarMax Leadership Employee Reviews
What do you like best about the leadership team?
Open and honest approach to work
I cant say anything good about the new leadership team , they have turned it in to a toxic work environment .their is no longer job security .
Great enthusiasm even if they themselves didn't understand/agree with policies.
Review from Sales Dept
Independent but manager was very hawk like
Thats all associates and managers have a say so in the teamwork.
Review from Sales Dept
Our BOMs are the best. They help more than the manager
I believe CarMax auto finance is a Great place to work BUT I do believe some policies , like the attendance policy is unfair. Life happens and sometimes things happen beyond anyone's control. If an employee has proof of why they were absentOR if they are sick(or there child) They should not be fired
Everyone really tries to make you feel included. Theyre defelopment skills are great
Understanding, listen to you and provide constructive criticism when needed. Not a whole lot of complaints with the managers ive experienced so far, some are more knowledgable than others but you cant expect someone to know everything
Good communications, willingness to help grow the company.
How well some communicate concerning tasks
They know and care about their associates.
I dont have any words
Our executive visited the Norwood location. They were open with us on the direction of the company and were clear on what it takes to be exceptional. As a driven employee, i want to work hard for people that give me a clear path as thats what winning is all about.
My manager cares about me as a person and an employee
Easy going with no pressure.
My manager is always there for support.
They try to keep a balance between the business and employee needs
They are patient and always willing to help me learn
They are very easy to talk too.
Review from Operations Dept
What does the leadership team need to get better at?
Having more insight on how the stores operate on day to day business. Who makes the impacts, and who is fluffing info and doin the old CYA all the time to protect themselves because all they want is a promotion by speaking about the success others have worked hard to accomplish and taking the credit
they need to find some compassion and caring for their employees
they need to show compassion and understanding, they are to fast to act to the detriment of the employee, leads to high turnover
Everything this store is losing too many employees
Focus on their associates not their share holders. Personally can not recall last store visit from a member of the leadership team
Attitude towards tenured associates and CarMax needs to pay its long time associates better
Helping resolve issues and be more engaged with helping sales consultants
Need a whole new team and leadership.
Being honest about pto and our work
Alot of of things thats why they lose so many folks
They need to get better at identifying the truth and having more women in supervisor/manager roles.
Understanding the word "leader" and what it truly means in every aspect of its existence.
Better training and better proffesionalism
Caring about their team members and the customers! Implement only putting cars on the lot that are available
Everything!!! They got it all wrong! People oriented -zero Customer orineted-zero Vehicle quality-zero Talent growing-zero
Management is very poor and inconsistent
Review from Operations Dept
know what your leads and managers are doing, they repair cars that are unsafe, and managers judge employees, Stop having favorites and promoting them
Review from Operations Dept
They need to get better at employee recognition and boosting employee morale.
More and more decisions are being made that negatively impact the sales associates and positively impact customers in minor ways. This is okay, but the sales associates are not compensated and have not had a pay increase in fifteen years.
Review from Sales Dept
Support the sales staff. GET RID OF THE Micro Management! Don't deny it doesn't exist! I'm insulted as a professional, that our management has to resort to micro management because they are incapable of recognizing individuality in people. Strengths and weaknesses What works what doesn't.
Review from Sales Dept