CarMax Claimed Company
CarMax has been a unique force in the used car industry since 1993. Through innovation and integrity, we’ve... read more
EMPLOYEE
PARTICIPANTS
315
TOTAL
RATINGS
2791
...
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CarMax Outlook Employee Reviews

What makes you most happy at work?

The people I work with

Work flies by, whether it’s because it’s busy, you’re doing something fun, good friendships or the fact you actually get to go outside and get sun

Co-workers and the overall environment

Getting access to the latest tools and information. Always having smart team members to partner with.

Great enviroment great indtructors amd co workers

The entire culture makes you excited to work!

I get all the tools I need to do my job.

mostly the product i sell, as a car enthusiast

I have great coworkers, great boss, I feel empowered to make decisions and I feel my work is valued

meeting new people or customers

Review from Sales Dept

Taking care of people, training and developing associates

The potencial to develope and grow

My coworkers are very friendly and easy to work with.

Knowing that it will be good and not dreaded

Review from Sales Dept

I know what is expected and have the opportunity to do my best everyday

Lower months that I make less than usual

Being able to do my best

Review from Operations Dept

I get challenging work, but I'm given the resources and support to succeed.

Review from Operations Dept

Management, customers, product, pay, benefits and more!

Review from Sales Dept

The team I am currently working with.

Review from Operations Dept

What's going wrong and how can it be improved?

Better leadership is needed, including management. Everyone looks over the real problem and is not announced. The manager is always missing. And the assistant manager very unprofessional and needs management classes. Too many associates trying to be leadership and ate not being properly trained.

Car business is dying out fast

Communication to customers is terrible, customers are left confused. Working here all this pressure is put on you to speak and sell to customer but the tools given suck

Stop making horrible mistakes to people and make them pay for them!! Cars on the lot for customers to shop should all be available and not to only selected employees

Poor quality cars, low inventory, constant overcoming customer complaints.

Stop selling cars that haven’t even been cleaned, they stink, they have mechanical issues and they’re too expensive. CarMax capitalizes on those customers who can’t purchase elsewhere due to bad credit. They have low quality standards & so does their customer

Review from Sales Dept

Our management team is very poor and is not understanding with our mechanics

Review from Operations Dept

fire managers and hire ones that know what they are doing

Review from Operations Dept

The laziness of the employees and managers.

Leadership has went down the toilet

Review from Sales Dept

Carmax boasts about the opportunity to advance, but it is very easy to get stuck in any particular position. It would be easier and cheaper to place an already loyal, hard-working employee in position and train them into what you need.

the corporate should carefully listen to all associate's concerns and eliminate all those bad managers that are greedy and disrespectful

What do you like best about your company?

name recognition carries a lot of weight

Leaving for work to go home.

What would you most like to see improved at your company?

Co-workers who care as much as I do

Giving me less hours for the same amount of pay.

Review Sentiment at CarMax

73
73%
27
27%

About CarMax's Outlook

B
75/100

Where This Score Ranks CarMax's Outlook

TOP
30%

In the Top 30% of 1225 similar size companies on Comparably

?

Not enough ratings to compare against companies in Richmond, VA

1st

1st place versus 3 competitors rated on Comparably

CarMax's Outlook is scored a B by 494 employee ratings based upon answers to questions such as “How confident are you about the future success of your company?” CarMax's Outlook score is an accurate reflection of their overall culture score, with employees rating Outlook to be similar to CarMax's overall culture sentiment. Use the filters below to understand CarMax employee perspectives by Department, Gender, Ethnicity, and Experience. Last updated today ago.

Rate Outlook the Highest

  • Department - Design
    +16%
  • Ethnicity - Hispanic or Latino
    +9%
  • Department - Product
    +8%

Rate Outlook the Lowest

  • Ethnicity - Other
    -27%
  • Department - Admin
    -19%
  • Experience - Entry Level
    -10%

How CarMax's Outlook Score is Calculated

FILTER RATINGS BY

Results from 306 Employees in All Departments, All Genders, All Ethnicities and All Yrs. Experience Experience

78
out of 100
How confident are you about the future success of your company?
Fantastic
30%
Good
46%
Neutral
16%
Bad
7%
Terrible
1%
How do your customers perceive your company?
Are you typically excited about going to work each day?
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