Healthfirst Claimed Company
Healthfirst provides high-quality healthcare coverage to individuals and families in New York read more
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They are top heavy, unorganized, inconsistent, and very phony. They pretend to care about members yet allow poor practices and inefficient work flow processes. Managers are never available but fast to come down on team members when there is an issue. No one complains for fear of retailiation. Terrib
What would you improve about your company's interview process?
It was only negative because the director lied. She lied about somethings that made me accept the position and then went back on it once I was hired. It was so low. If I could have left then I would have. Makes me feel very badly.
What does the leadership team need to get better at?
Consistenct work flow processes. Better communication amongst different departments. We all do things differently and seemly against each other! It is a very bizarre work culture. In meetings they only discuss good things and how amazing everytjing is meanwhile there is daily chaos. Onbase is bad
What's going wrong and how can it be improved?
They claim to care about their members however I do not believe that. They care about thwir bottom line which is always financial. Just like they dont care about their employees. If they did they would assess their many faulty work flow processes. Their appeal intake department is the worst!
Why do you feel undervalued and what would make you feel better about your compensation?
They could pay me 20k more and I would still be unhaply because they are so unorganized. I left a stable organized employer for this chaitic company thinking it was something it is not. One of my biggest regrets. They also have Covid policies that are unethical. They steal money from unvaccinated pp
What is most positive about the culture and environment at your company?
That they pair you up with senior people to learn. They try to provide a resource person for newer employees. The issue is everyone is so strapped for time so when they help you they are being taken away from their work. Sometimes they are questioned as to why the productivity is low even knowing
What are some of the best things about your team?
The more senior people really try to help. The theme is say nothing and do what you have to do for a check and that is NOT good. I sadly will not last here because a pay check is not enough to put up with their chaotic and hectic work flow processes. Their computer software and programs are awful.
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