Lonza – Customer service is terrible and need to improve

Lonza Claimed Company

Lonza provides product development services to the pharmaceutical and biologic industries. read more

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Customer service is terrible and need to improve

What does the leadership team need to get better at?

Restructuring the leadership team, and removing bias people that are excel sheet masters from the commercial team

What do you like best about the leadership team?

Strategic vision

Briefly describe your overall experience at your company

High stress, long hours. Everyone in my department works on vacations, late nights. Very short term reactive company.

What needs to change to make the company culture better?

Management creates a hostile work environment

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