Mr. Cooper Culture | Comparably
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Mr. Cooper Claimed Company
Mr. Cooper is the consumer brand for the mortgage servicing and originations operation of Nationstar Mortgage Holdings Inc. read more
EMPLOYEE
PARTICIPANTS
222
TOTAL
RATINGS
2009
Updated on: January 13, 2026

Mr. Cooper Company Culture

Mr. Cooper Culture

This score is derived from employee ratings & reviews
3.7/5
Mr. Cooper's Overall Culture is rated B-

Top Rated Culture Dimensions

CEO Rating
A-
Meetings
B+
Team
B
Diversity
B
Environment
B

Mr. Cooper CEO

Top 15%Top 15% of Similar Size Companies on Comparably
Jay Bray Mr. Cooper's CEO
Jay Bray
75 /100
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A Day in the Life
A Day in the Life
Mr. Cooper employees generally work 8.9 hrs a day
Work Hours
A Day in the Life
Employees at Mr. Cooper report the work pace is comfortably fast
Work Pace
A Day in the Life
On a typical day, employees at Mr. Cooper have 4+ meetings
Meetings
A Day in the Life
80% of Mr. Cooper employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Mr. Cooper employees most often take 20-30 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
63% of Mr. Cooper employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
Mr. Cooper employees typically get valuable feedback on how to improve at work Once a quarter
Feedback
A Day in the Life
76% of Mr. Cooper employees call their work environment positive
Environment

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Anonymous Q&A with Mr. Cooper Employees

Most Recent Q&A

What's the work from home policy like at Mr. Cooper?

Asked to all employees at Mr. Cooper

  • As of 2020, everyone is allowed to work from home. Because of COVID, the entire company put people 1st and went to 100% remote office in the...

See 2 More Responses

What benefits does Nationstar Mortgage provide?

Asked to all employees at Mr. Cooper

  • medical, dental, vision, normal benefits

See 2 More Responses

How hard is it to get promoted at Mr. Cooper?

Asked to all employees at Mr. Cooper

  • If you are a management golden boy/girl, it is very easy.

See 1 More Response

What should I wear for an interview at Mr. Cooper?

Asked to all employees at Mr. Cooper

  • Business casual is good. It’s a call center environment but they look at professionalism

See 1 More Response

What's the company culture like at Nationstar Mortgage?

Asked to all employees at Mr. Cooper

  • There is opportunity for the culture to be great, they just aren't there yet. There's a lot of unfairness, little room for advancement...

See 1 More Response

What kind of people does Mr. Cooper like to hire?

Asked to all employees at Mr. Cooper

  • Self-centered, egotistical, brown nosers.

View Response & Answer »

View All Questions and Answers about Mr. Cooper

Gender Score How positively women rate their overall experience at Mr. Cooper

Top
40%

Mr. Cooper currently ranks in the Top 40% of similarly sized companies on Comparably

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Diversity Score How positively minorities rate their overall experience at Mr. Cooper

Top
30%

Mr. Cooper currently ranks in the Top 30% of similarly sized companies on Comparably

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eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"
Top 35%Top 35% of Similar Size Companies on Comparably
7
eNPS Score
44%Promoters
19%Passives
37%Detractors
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Mr. Cooper Culture Video

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Mission, Vision, & Values

We exist to keep the dream of home ownership alive

Learn More

Mr. Cooper Culture At a Glance

Mr. Cooper has 7000 employees. 222 employees at Mr. Cooper have reviewed Mr. Cooper across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was 9 days ago.

Overall, the 222 Mr. Cooper employees give their leadership a grade of B, or Top 30% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at Mr. Cooper are not very pleased with their total compensation at Mr. Cooper, which includes a combination of pay, stock and equity, and benefits.

Overall, employees at Mr. Cooper are pleased with their team. 222 Participants grade the quality of their coworkers a B. The majority believe the meetings at Mr. Cooper are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at Mr. Cooper believe the environment at Mr. Cooper is positive. Most Participants believe the pace of work at Mr. Cooper is comfortably fast. About 59% of the employees at Mr. Cooper work 8 hours or less, while 5% of them have an extremely long day - longer than twelve hours.

Overall, the employees at Mr. Cooper are generally happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

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Mr. Cooper Competitors Video

Mr. Cooper vs Competitors

  1. 1st
    FirstKey Holdings
    71 / 100
  2. 2nd
    Mr. Cooper
    69 / 100
  3. 3rd
    Walter Investment Management Corp.
    67 / 100
See All Competitors

Perks & Benefits

Health & Wellness
Dental Insurance
Health Insurance
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