7
eNPS Score
Q&A With Mr. Cooper Employees
Step through the doors of our Dallas headquarters and a few things may catch your eye: One, there’s really cool artwork everywhere. Our unique Artists in Residence program brings talented artists from around the world to use our walls as canvasses for their magnificent artwork. (It’s really hard not to be creatively inspired here.) You’ll also notice that most of us are casually dressed… and if you look a little closer, we have a relaxed attitude to match our threads. Make no mistake, we work very hard for our customers every single day. But Mr. Cooper isn’t one of those "pressure-cooker" offices, and we’re big on work-life balance. We want the members of our corporate family to enjoy plenty of quality time with their own families. We also encourage (and act upon) team members’ feedback. In addition to quarterly anonymous surveys where you tell us how we’re doing as an employer, managers and executives are always happy to hear directly from you and discuss relevant topics. And every month, a small group of high performers representing all levels of the company are invited to a casual breakfast where they share and discuss ideas with our friendly.
How employees describe working at Mr. Cooper
They keep us informed and ensure we are updated on all changes and new visions for the company
Customer service. They are impossible to reach on the phone.
The consistency of their service
There were a lot of managers in the interview.
Very good company and good working environment
What it's like to work at Mr. Cooper
- Mr. Cooper employees generally work 8.9 hrs a day
- Employees at Mr. Cooper report the work pace is comfortably fast
- On a typical day, employees at Mr. Cooper have 4+ meetings
- 80% of Mr. Cooper employees look forward to interacting with their team every day
- Mr. Cooper employees most often take 20-30 paid vacation and sick days each year
- 63% of Mr. Cooper employees report they are happy with their work life balance
- Mr. Cooper employees typically get valuable feedback on how to improve at work Once a quarter
- 76% of Mr. Cooper employees call their work environment positive
Q&A With Mr. Cooper Employees
IDX: 0 TOT: 48
What's the work from home policy like at Mr. Cooper?
As of 2020, everyone is allowed to work from home. Because of COVID, the entire company put people 1st and went to 100% remote office in the 1st week of March 2020. "Homecentric" is the new norm.
Its unfair. only offered for a select few:(
not all departments allow it and if you land in one that does, you're lucky
What benefits does Nationstar Mortgage provide?
Top Employee Response
medical, dental, vision, normal benefits
dental insurance
Full benefits are provided, medical, dental, vision, STD and paid time off. The thing is they are VERY expensive and the coverage isn't good.
Why do you feel undervalued and what would make you feel better about your compensation at Nationstar Mortgage?
Top Employee Response
There is no career path that is both technical and management.
I do not earn money for the company so I do not make the bonus's as everyone else.
The work life balance is extremely off kilter! The salary does not effectively represent the hours worked!
How hard is it to get promoted at Mr. Cooper?
If you are a management golden boy/girl, it is very easy.
If you’re a favorite then it’s easy. Cute girls and white get promoted.
What should I wear for an interview at Mr. Cooper?
Business casual is good. It’s a call center environment but they look at professionalism
The office dress culture is extremely lax, so just about anything would work, but if I were you, I'd followi the motto "Dress to Impress".
What's the company culture like at Nationstar Mortgage?
There is opportunity for the culture to be great, they just aren't there yet. There's a lot of unfairness, little room for advancement unless you came from collections, and the company can be very cheap sometimes. The people I work with are great, but the company has a long way to go before the culture lines up with the values rolled out.
It's the worst place I've ever worked. Call centers always have quirky things but Nationstar amplified the quirky and added a big splash of favorites, sexist promoting and massive negativity. Even though they claim to be rebranding the company, lipstick on a pig is still a pig. No thanks! Best move I made was to their competition
What kind of people does Mr. Cooper like to hire?
Self-centered, egotistical, brown nosers.
How often do promotions happen at Mr. Cooper?
Depends on turnover
What is the daily attire at Mr. Cooper?
Casual-ish
What is Mr. Cooper's policy towards pets in the workplace?
Can’t do it
What kinds of community outreach does Mr. Cooper participate in?
That’s a good joke! They are selfish and rip off clients to make money
Is it possible to switch teams at Mr. Cooper? If so, what is the process?
Everyone wants to switch because Mgt stinks
What is the hardest interview question Mr. Cooper asks?
What do you think we do
What is the onboarding process like at Mr. Cooper and how long does it last?
I didn’t even have one. Jumped straight in to training
What kind of relocation or moving stipends does Mr. Cooper offer?
If they like you they will offer a package. Otherwise you foot the bill
What kind of activities do employees at Mr. Cooper participate in outside of work?
Top Employee Response
Heavy drinking and I suspect “medical” marijuana use. No one is happy
How are the vision insurance options at Mr. Cooper?
Vsp
What do you wish you knew before starting at Mr. Cooper?
The warning not to work there
What are the most important soft skills to be successful at Mr. Cooper?
The ability to put up with bad management
How long does it take to hear back after applying to Mr. Cooper?
Depends on the recruiter. Couple are ok, most not very good
How long after an interview at Mr. Cooper does it take to hear back?
It depends on how desperate they are. I’d rather sell a kidney than go back!
What is the PTO policy at Mr. Cooper?
Typical accrual and based on seniority.
What's the interview process like at Mr. Cooper?
A joke. Turnover is so high they will take someone with a faint pulse
Does Mr. Cooper drug test or do a background check?
Yes
What is the dress code at Mr. Cooper?
Business casual to casual. That’s the environment-very casual because they don’t care about anything
Curious about what work's like at Mr. Cooper?
Anonymously Ask Mr. Cooper Employees Any Question
Should I work at Mr. Cooper?
44% of Mr. Cooper employees would encourage their friends to become coworkers, whereas 19% are neutral and 37% would not recommend working at Mr. Cooper to their friends.
| 44% | Promoters |
|---|---|
| 19% | Passive |
| 37% | Detractors |
