8
eNPS Score
Q&A With Mr. Cooper Employees
Step through the doors of our Dallas headquarters and a few things may catch your eye: One, there’s really cool artwork everywhere. Our unique Artists in Residence program brings talented artists from around the world to use our walls as canvasses for their magnificent artwork. (It’s really hard not to be creatively inspired here.) You’ll also notice that most of us are casually dressed… and if you look a little closer, we have a relaxed attitude to match our threads. Make no mistake, we work very hard for our customers every single day. But Mr. Cooper isn’t one of those "pressure-cooker" offices, and we’re big on work-life balance. We want the members of our corporate family to enjoy plenty of quality time with their own families. We also encourage (and act upon) team members’ feedback. In addition to quarterly anonymous surveys where you tell us how we’re doing as an employer, managers and executives are always happy to hear directly from you and discuss relevant topics. And every month, a small group of high performers representing all levels of the company are invited to a casual breakfast where they share and discuss ideas with our friendly.
How employees describe working at Mr. Cooper
It was fast paced and stressful during covid
Posted 12 days ago
They keep us informed and ensure we are updated on all changes and new visions for the company
Customer service. They are impossible to reach on the phone.
The consistency of their service
There were a lot of managers in the interview.
What it's like to work at Mr. Cooper
- Mr. Cooper employees generally work 8.9 hrs a day
- Employees at Mr. Cooper report the work pace is comfortably fast
- On a typical day, employees at Mr. Cooper have 4+ meetings
- 80% of Mr. Cooper employees look forward to interacting with their team every day
- Mr. Cooper employees most often take 20-30 paid vacation and sick days each year
- 56% of Mr. Cooper employees report they are happy with their work life balance
- Mr. Cooper employees never get valuable feedback on how to improve at work
- 75% of Mr. Cooper employees call their work environment positive
Q&A With Mr. Cooper Employees
IDX: 25 TOT: 51
How would you describe your overall experience interviewing at Mr. Cooper?
it's overwhelming
How can I improve my chances of being hired at Mr. Cooper?
be awesome, know the company and the values, and always say you will exceed expectations
What do employees at Mr. Cooper think about their benefits?
they are standard
How does Mr. Cooper handle HR issues?
they are not to be trusted. nothing you say is anonymous
How long do the interviews usually take at Mr. Cooper?
Depends on the position and department. Engineers at all levels inside of IT Originations go through a 30 minute technical phone screen before moving on to a 2-2.5 hour panel style face to face interview. The face to face includes white-boarding, soft skills assessment, additional technical assessment, and at least 1 hands on coding exercise to be performed onsite while the panel watches.
What needs to change to make the company culture better at Nationstar Mortgage?
Leaders do not lead and are not given the autonomy to be managers. Sr leaders want control over everything and play favorites.
What do your coworkers need to improve and how could you work together better at Nationstar Mortgage?
Work as a team. Everyone is on the WIIFM concept and do not show care or compassion for others.
What does the leadership team at Nationstar Mortgage need to get better at?
Get leaders on the same page, improve communication and stop the politics from influencing decisions.
What's going wrong and how can it be improved at Nationstar Mortgage?
The company culture is awful and turnover is through the roof. People are not happy but leadership does not care, too focused on the #'s
What are some of the best things about your team at Nationstar Mortgage?
Hard workers and dedicated to the company.
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How do I obtain a proof of benefits 1095 form for a previous employee? Thank you
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Do they hire people with misdemeanors?
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what is the phone number for cobra dept
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Do we have to take a lunch break?
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What company is the dental benefits through?
How's career growth and advancement at Mr. Cooper?
33% of the same employees also feel like Mr. Cooper is invested in their career growth. On average, majority of employees do not have a mentor to help them navigate their career at Mr. Cooper.
How are the managers at Mr. Cooper?
Mr. Cooper employees rate their manager a B or 72/100 and the majority believe their manager truly cares about them as a person. Most of the employees (60%) also feels pretty comfortable providing negative feedback directly to their boss.
Curious about what work's like at Mr. Cooper?
Anonymously Ask Mr. Cooper Employees Any Question
Should I work at Mr. Cooper?
45% of Mr. Cooper employees would encourage their friends to become coworkers, whereas 18% are neutral and 37% would not recommend working at Mr. Cooper to their friends.
| 45% | Promoters |
|---|---|
| 18% | Passive |
| 37% | Detractors |
