Working At Mr. Cooper - Ask a Question | Comparably
Mr. Cooper Claimed Company
Mr. Cooper is the consumer brand for the mortgage servicing and originations operation of Nationstar Mortgage Holdings Inc. read more
EMPLOYEE
PARTICIPANTS
223
TOTAL
RATINGS
2036
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Q&A With Mr. Cooper Employees

Step through the doors of our Dallas headquarters and a few things may catch your eye: One, there’s really cool artwork everywhere. Our unique Artists in Residence program brings talented artists from around the world to use our walls as canvasses for their magnificent artwork. (It’s really hard not to be creatively inspired here.) You’ll also notice that most of us are casually dressed… and if you look a little closer, we have a relaxed attitude to match our threads. Make no mistake, we work very hard for our customers every single day. But Mr. Cooper isn’t one of those "pressure-cooker" offices, and we’re big on work-life balance. We want the members of our corporate family to enjoy plenty of quality time with their own families. We also encourage (and act upon) team members’ feedback. In addition to quarterly anonymous surveys where you tell us how we’re doing as an employer, managers and executives are always happy to hear directly from you and discuss relevant topics. And every month, a small group of high performers representing all levels of the company are invited to a casual breakfast where they share and discuss ideas with our friendly.

How employees describe working at Mr. Cooper

It was fast paced and stressful during covid

Posted 12 days ago

They keep us informed and ensure we are updated on all changes and new visions for the company

Customer service. They are impossible to reach on the phone.

The consistency of their service

There were a lot of managers in the interview.

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What it's like to work at Mr. Cooper

  • Mr. Cooper employees generally work 8.9 hrs a day
  • Employees at Mr. Cooper report the work pace is comfortably fast
  • On a typical day, employees at Mr. Cooper have 4+ meetings
  • 80% of Mr. Cooper employees look forward to interacting with their team every day
  • Mr. Cooper employees most often take 20-30 paid vacation and sick days each year
  • 56% of Mr. Cooper employees report they are happy with their work life balance
  • Mr. Cooper employees never get valuable feedback on how to improve at work
  • 75% of Mr. Cooper employees call their work environment positive

Q&A With Mr. Cooper Employees

Aggregated Employee Answer on Comparably

  • Mr. Cooper employees rates their pay and overall compensation a C or 62/100. 53% of employees believe they are paid fairly and 100% of employees get raises every year.

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Should I work at Mr. Cooper?

45% of Mr. Cooper employees would encourage their friends to become coworkers, whereas 18% are neutral and 37% would not recommend working at Mr. Cooper to their friends.

8
eNPS Score
45%Promoters
18%Passive
37%Detractors

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