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Mr. Cooper Claimed Company
Mr. Cooper is the consumer brand for the mortgage servicing and originations operation of Nationstar Mortgage Holdings Inc. read more
Mr. Cooper Company Culture
Mr. Cooper Culture
This score is derived from employee ratings & reviews3.7/5
Mr. Cooper's Overall Culture is rated B-
Top Rated Culture Dimensions
CEO Rating
A-Meetings
B+Team
BDiversity
BEnvironment
BMr. Cooper CEO
Top 15%Top 15% of Similar Size Companies on Comparably
Jay Bray
75 /100
See More
Diversity at Mr. Cooper
Top 30%Top 30% of Similar Size Companies on Comparably
B
Diverse employees at Mr. Cooper have rated Team, Perks And Benefits, and Work Culture as the highest categories they have scored
Women at Mr. Cooper
Top 40%Top 40% of Similar Size Companies on Comparably
B-
Women at Mr. Cooper have rated Team, CEO Rating, and Work Culture as the highest categories they have scored
Mr. Cooper eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 35%Top 35% of Similar Size Companies on Comparably
Recommend to a Friend?
7
Mr. Cooper employees are 7% more likely to recommend Mr. Cooper as a great place to work
| 44% | Promoters |
|---|---|
| 19% | Passives |
| 37% | Detractors |
Working at Mr. Cooper
Working at Mr. Cooper is rated average by 222 employees, across various culture dimensions. Mr. Cooper employees are most satisfied about CEO Rating, Meetings, and Team categories, putting Mr. Cooper’s culture in the Top 40% compared to similar sized companies on Comparably and in the Top 50% compared to other companies in Dallas. See below in detail how working at Mr. Cooper was rated by employees.
Overall Company Culture at Mr. Cooper
B-
Overall Company Culture at Mr. Cooper is rated B-
Last updated 9 days ago
Top
40%
Mr. Cooper ranks in the Top 40% of other companies on Comparably with 5,001-10,000 Employees for Overall Company Culture Score
Mr. Cooper Employee Reviews
Out of 185 Mr. Cooper employee reviews, 71% were positive. The remaining 29% were constructive reviews with the goal of helping Mr. Cooper improve their work culture.
| Positive Reviews | 71% |
|---|---|
| Constructive Feedback | 29% |
Positive Reviews From Mr. Cooper Employees
- What is the best part about your compensation package?Bonus is very good that we get it 4 times a year and dont have to wait for once a year
- What do you like best about the leadership team?They keep us informed and ensure we are updated on all changes and new visions for the company
- What did you like most about the interview process?There were a lot of managers in the interview.
Constructive Feedback From Mr. Cooper Employees
- What does the leadership team need to get better at?The Favortism for some employees
- Why do you feel undervalued and what would make you feel better about your compensation?I definitely do feel undervalued. Employees are overworked and underpaid
- Why do you feel undervalued and what would make you feel better about your compensation?If they made metrics based upon individual perforance and not on things out of your control.
Mr. Cooper Company Information
Mr. Cooper Company Overview
Mr. Cooper is the consumer brand for the mortgage servicing and originations operation of Nationstar Mortgage Holdings Inc.
Mr. Cooper was founded in 1994 and its current CEO is Jay Bray. Since its inception 32 years ago, Mr. Cooper has grown to 7000 employees.
Mr. Cooper Mission, Vision & Values
Mr. Cooper Mission Statement
We exist to keep the dream of home ownership alive
Mr. Cooper Vision Statement
We aim to be the friendliest, most trusted advocate for every customer, whether we’re helping you with a loan, refinancing, or simply servicing your existing loan.
Mr. Cooper Values
- WE ARE CHALLENGERS OF CONVENTION
- WE ARE CHAMPIONS FOR OUR CUSTOMERS
- WE ARE CHEERLEADERS FOR OUR TEAM
| Headquarter | 8950 Cypress Waters Boulevard Coppell, TX 75019 United States of America |
|---|---|
| Website | www.mrcooper.com/ |
| Founding Date | 1994 |
| Tel | 888-480-2432 |
| Company Status | Public |
| Stock | NSM |
| Jobs | www.mrcoopercareers.com/ |
| Social Sites |
Mr. Cooper Competitors
Mr. Cooper competitors include FirstKey Holdings and Walter Investment Management Corp.. Mr. Cooper ranks 2nd in Overall Culture Score on Comparably vs its competitors. See below how Mr. Cooper compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Culture Video
Mr. Cooper Employees
Mr. Cooper has 7000 employees. 222 employees at Mr. Cooper have reviewed Mr. Cooper across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was 9 days ago.
Overall, the 222 Mr. Cooper employees give their leadership a grade of B, or Top 30% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Mr. Cooper are not very pleased with their total compensation at Mr. Cooper, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Mr. Cooper are pleased with their team. 222 Participants grade the quality of their coworkers a B. The majority believe the meetings at Mr. Cooper are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Mr. Cooper believe the environment at Mr. Cooper is positive. Most Participants believe the pace of work at Mr. Cooper is comfortably fast. About 59% of the employees at Mr. Cooper work 8 hours or less, while 5% of them have an extremely long day - longer than twelve hours.
Overall, the employees at Mr. Cooper are generally happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
Mr. Cooper employees generally work 8.9 hrs a day
Work Hours
A Day in the Life
Employees at Mr. Cooper report the work pace is comfortably fast
Work Pace
A Day in the Life
On a typical day, employees at Mr. Cooper have 4+ meetings
Meetings
A Day in the Life
80% of Mr. Cooper employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Mr. Cooper employees most often take 20-30 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
63% of Mr. Cooper employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
Mr. Cooper employees typically get valuable feedback on how to improve at work Once a quarter
Feedback
A Day in the Life
76% of Mr. Cooper employees call their work environment positive
Environment
Joining Mr. Cooper - Employee Onboarding
The prevailing opinion from employees about joining Mr. Cooper is that the company was very prepared on their first day. Mr. Cooper employees concluded that their overall onboarding experience was positive. 50% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Mr. Cooper KPIs and OKRs
At Mr. Cooper 50% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Mr. Cooper's KPIs and OKRs is essential for its success. Out of 8 Mr. Cooper employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 3 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Mr. Cooper CEO & Leadership
Mr. Cooper CEO - Jay Bray
75 /100
Jay’s approval rate is in the Top 15% of all CEOs of similar-sized companies on Comparably, and in the Top 25% compared to the CEOs of all other companies in Dallas. Mr. Cooper’s CEO is highly regarded especially by employees in the HR department, employees in the Customer Support department, and Caucasian employees. However, employees with the company for 1 to 2 Years, employees in the Operations department, and employees in the IT department have a less favorable view of the CEO and believe there is room for improvement. Compared to Mr. Cooper’s competitors, Jay Bray ranks right above Walter Investment Management Corp. CEO Mark O’Brien. Under Bray’s leadership, Mr. Cooper employee respondents are most happy about their Meetings and the company’s Team. Professional Development and Office Culture are two areas, according to respondents, where Mr. Cooper could stand to see real improvement.
Mr. Cooper Leadership
The Mr. Cooper Executive Team is rated a “B-” and led by CEO Jay Bray, Interim Chief Financial Officer and Executive Vice President Amar Patel, and Executive VP, Chief Business & Analytics Officer Ramesh Lakshminarayanan
Amar Patel Interim Chief Financial Officer and Executive Vice President
Mr. Amar R. Patel has been Interim Chief Financial Officer and Executive Vice President of Nationstar Mortgage Holdings... read more
Ramesh Lakshminarayanan Executive VP, Chief Business & Analytics Officer
Mr. Ramesh Lakshminarayanan has been Chief Business and Analytics Officer at Nationstar Mortgage Holdings Inc, since... read more
Anthony L. Ebers Executive Vice President of Originations
Mr. Anthony L. Ebers, also known as Tony, has been an Executive Vice President of Originations at Nationstar Mortgage... read more
Michael R. Rawls Executive Vice President of Servicing
Mr. Michael R. Rawls, also known as Mike, has been an Executive Vice President of Servicing at Nationstar Mortgage... read more
Kevin Dahlstrom Chief Marketing Officer and Executive Vice President
Mr. Kevin Dahlstrom has been Chief Marketing Officer and Executive Vice President at Nationstar Mortgage Holdings Inc.,... read more
Steve Covington Executive VP and Chief Risk & Compliance Officer
Mr. Steve Covington has been Executive Vice President and Chief Risk and Compliance Officer of Nationstar Mortgage... read more
Shawn Stone President of Solutionstar
Mr. Shawn D. Stone has been President of Solutionstar, an operating division of Nationstar Mortgage, since 2012 Mr.... read more
Sridhar Sharma Chief Information Officer and Executive Vice President
Mr. Sridhar Sharma has been Chief Information Officer of Nationstar Mortgage Holdings Inc. since July 2015 and its... read more
Mr. Cooper Salaries
How much does Mr. Cooper pay?
How much do people at Mr. Cooper get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Mr. Cooper is $122,518, or $58 per hour, while the estimated median salary is $132,339, or $63 per hour.
At Mr. Cooper, the highest paid job is a DevOps at $245,000 annually and the lowest is a CS Rep at $44,382 annually. Average Mr. Cooper salaries by department include: Marketing at $90,028, Legal at $186,802, Customer Support at $78,062, and Business Development at $138,938. Half of Mr. Cooper salaries are above $132,339.
107 employees at Mr. Cooper rank their Compensation in the Bottom 45% of similar sized companies in the US (based on 322 ratings) while 100 employees at Mr. Cooper rank their Perks And Benefits in the Top 50% of similar sized companies in the US (based on 109 ratings).
Salaries contributed from Mr. Cooper employees include job titles like Architect, Senior Developer, DevOps, and Director of Product. Comparably data has a total of 12 salary records from Mr. Cooper employees.
Last updated 9 days ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $73k | $73k | 1st Percentile |
17th Percentile $103k | $103k | 17th Percentile |
33rd Percentile $129k | $129k | 33rd Percentile |
50th Percentile $179k | $179k | 50th Percentile |
67th Percentile $222k | $222k | 67th Percentile |
83rd Percentile $264k | $264k | 83rd Percentile |
100th Percentile $275k | $275k | 100th Percentile |
$122,518*
Average Compensation
$132,339*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Mr. Cooper Salaries by City
Mr. Cooper Salaries by Department
Diversity & Inclusion at Mr. Cooper
Diverse employees at Mr. Cooper score the company 71/100 across various culture categories, placing Mr. Cooper in the Top 30% of companies on Comparably with 5,001-10,000 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Mr. Cooper across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
Mr. Cooper Perks & Benefits
Health & Wellness
- Dental Insurance
- Health Insurance
Mr. Cooper PTO
Mr. Cooper's PTO and Vacation policy typically gives 20-30 days off a year. Paid Time Off is Mr. Cooper's 2nd most important benefit besides Healthcare when ranked by employees, with 25% of employees saying it is the most important benefit. Mr. Cooper's benefits and PTO Package averages to represent a less than $500 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Mr. Cooper Careers
Mr. Cooper Jobs
No Recent Jobs found for Mr. Cooper on Comparably
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Overview of Candidates Interested in Mr. Cooper on Comparably
Candidates By Department
IT | 19% | |
|---|---|---|
Customer Support | 19% | |
All Industries | 19% | |
Engineering | 13% | |
HR | 13% | |
Other | 19% |
Candidates By Location
Irving | 13% | |
|---|---|---|
Mobile | 6% | |
Lewisville | 6% | |
Allen | 6% | |
Remote | 6% | |
Other | 63% |
Frequently Asked Questions regarding Mr. Cooper
What is Mr. Cooper address?
Mr. Cooper location is at 8950 Cypress Waters Boulevard
Who is the CEO of Mr. Cooper?
Mr. Cooper CEO is Jay Bray, their score by employees is 75
What is Mr. Cooper eNPS?
The eNPS for Mr. Cooper is 7
What is the salary for Group Product Manager in Mr. Cooper?
Group Product Manager average salary in the US is 179k
What are the salaries in the Design in Mr. Cooper?
The average salaries for Design in Mr. Cooper is 103k
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