At Mr. Cooper 50% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Mr. Cooper's KPIs and OKRs is essential for its success. Out of 7 Mr. Cooper employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 2 have said yes.
A main function of a managerial role is to lead one’s subordinates. A manager at Mr. Cooper is responsible for ensuring his subordinates accomplish objectives using key performance indicators. Mr. Cooper employees shared they generally receive helpful feedback never or once a quarter, while 100% of Mr. Cooper employees said they’re given recognition for their impact & accomplishments. Feedback and positive reinforcement are both conducive to meeting goals.