Mr. Cooper Employee Reviews
Out of 186 Mr. Cooper employee reviews, 71% were positive. The remaining 29% were constructive reviews with the goal of helping Mr. Cooper improve their work culture.
What does the leadership team need to get better at?
The Favortism for some employees
Being human would go a long way.
Paying attention to people and promoting when deserving not because an "opening" came up. Calm down on time off. Salaried employees should not need to take an hour or 2 of PTO when needing to take care of something personal. PTO was down to 15 minute intervals. Ridiculous for salaried employees.
They hate anyone not in leadership, very closed door policy
Communication, management training, more in touch with their employees
Why do you feel undervalued and what would make you feel better about your compensation?
I definitely do feel undervalued. Employees are overworked and underpaid
If they made metrics based upon individual perforance and not on things out of your control.
Most increases are only 1%-3%. No bonuses for job titles below AVP. A 20% increase.
Raises should match cost of living increases at minimum. CEO donates to facists. And when something goes wrong in the business it's absurdly difficult to get it fixed
pay people what the going industry rate is
What do your coworkers need to improve and how could you work together better?
Make them useful to the job
Everyone needs to be working toward the same goal, more team work
Communication. They complain too much.
Work as a team. Everyone is on the WIIFM concept and do not show care or compassion for others.
Review from HR Dept
What needs to change to make the company culture better?
Get rid of loser managers who dont help employees
More fairness, treat all employees equally and give everyone the same opportunities, less favoritism
be fair and honest across the board, make your employees feel valued, have meetings that actually resolve issues and stop creating systems that create more problems, make the job a real fun place to work
Review from Operations Dept
Leaders do not lead and are not given the autonomy to be managers. Sr leaders want control over everything and play favorites.
Review from HR Dept
What would you improve about your company's interview process?
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What's going wrong and how can it be improved?
No clue but it has to do with awful rates
Lead by example, core values should be more than words and it starts with managemeny; management rules by fear and threats
Focus more on customer satisfaction instead of AHT. Get rid of the AHT so the agent can focus more on the customer instead of 8 minutes to handle the customers concerns
The company culture is awful and turnover is through the roof. People are not happy but leadership does not care, too focused on the #'s
Review from HR Dept
What would you most like to see improved at your company?
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